- Report: #379057
Report - Rebuttal - Arbitrate
Complaint Review: U-HAUL
U-HAUL4908 Whetsel Ave Cincinnati, Ohio U.S.A.
U-HAUL STOLE MONEY FROM MY BANK ACCOUNT!!! Cincinnati Ohio
So we use my fiance's CC and she tells us she'll have to call us back and give us the information as to where to pick up the equipment and I said well I don't want to go pick up a truck that's far away and she said nothing is confirmed until you say so, I said okay and that was that.
I get a text message about 20 minutes later saying where I'd have to pick the truck up at which was like 30 minutes away, the message said I needed to call this number to confirm the reservation, I called the number just so I could speak to someone and tell them I wasn't interested but I never got a hold of anyone. I never confirmed any reservations for anything.
We use a friends big truck instead of renting a haul the next day since they never called me back and I still could not get a hold of anyone at the number that the message told me to call.
The weekend passes and my girlfriend gets her check from work and she goes to cash it and her account is overdrawn $-170 !!! She had like 40 bucks in her account and U-Haul took the liberty of using her CC number to charge her 50 bucks for not canceling the reservation!!!
I find all this out and I call the U-haul place, a very pissed off person demanding my money back because I never confirmed any reservations for anything and she said the manager would have to speak with me so I waited on the line for like 10 minutes for the manager to come onto the phone and recite some speech she's had to of said before and I tell her to be quiet so I can speak. she becomes rude and hostile and says she's not refunding any money for anything. I ask for the U Haul corporate number and she gives it to me and I said look, just give me my money back and I won't call corporate, she said your not getting nothing back and I said well I'll call the BBB and report this and she hung up on me!
So then, I call corporate and they say they can not overthrow that store and that I was pretty much screwed. Bulls**t.
This report was posted on Ripoff Report on 10/07/2008 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/U-HAUL/Cincinnati-Ohio-45236/U-HAUL-STOLE-MONEY-FROM-MY-BANK-ACCOUNT-Cincinnati-Ohio-379057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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