• Report: #925852

Complaint Review: U-HAUL

  • Submitted: Sat, August 11, 2012
  • Updated: Thu, August 30, 2012

  • Reported By: Ningo007 — Orlando Florida United States of America
U-HAUL
NORTH ORANGE BLOOSOM TRAIL ORLANDO, Florida United States of America

U-HAUL BAD CUSTOMER SERVICE ORLANDO, Florida

*Author of original report: Budget outshine terrible u-haul

*UPDATE Employee: U-Haul cares

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Spoke with mgr about use of u-haul voucher with an expiration date of one day before rental, Debra said I could use and she would give credit. When I returned truck no credit was issued by u-haul as voucher had expired. I raised an issue regarding this matter, customer service then told me I could no longer rent thier trucks. i now rent trucks 4 times a year from (((competitor's name redacted))) rentals, they appreciate my business 4 times a year. Boycott U-HAUL.

 sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 08/11/2012 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-HAUL/ORLANDO-Florida-32810/U-HAUL-BAD-CUSTOMER-SERVICE-ORLANDO-Florida-925852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Budget outshine terrible u-haul

AUTHOR: Ningo007 - ()

Nonsense u-haul should appreciate customers, not drive them away. Have been Budget Truck rental customer for 5 years. Never ever going back to u-haul.

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#2 UPDATE Employee

U-Haul cares

AUTHOR: Maria p. - (U.S.A.)

My name is Maria Palmisano and I am with U-Haul International. I would like to offer you my apology for the inconvenience you experienced. If the expiration date on a U-Haul VIP Certificate is close to the date of your U-Haul rental, we can normally work with our customer by extending the date of the Certificate or simply replacing the Certificate with a new expiration date. However, the Certificate needs to be redeemed at the time of rental, not at the return location. The only time we find it necessary to place a customer on our E-Alert system is when there is a balance owed to U-Haul, our equipment has been damaged due to neglect, or a major altercation transpired where we feel there may be a risk to rent a customer our equipment. I would like the opportunity to look into your situation further. Please contact me at maria_palmisano@uhaul.com and provide me with the U-Haul location involved, date of rental, and name of the lessee listed on the agreement. We want to ensure proper rental procedures are being followed locally. Thank you and I hope to hear back from you soon.
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