Being employed at U-haul was an experience I would not want anyone to experience.I worked as a general Manager for the U-Haul Office in Houston Store 746-028. Being employed there for 49 days I became aware of how this company frauds its customers and belittles its staff.
Being a professional for over 25 years in the retail/wholesale industries I know how to treat a customer and how to treat my employees. There were 2 employees working there that had a name around U-Haul of which I will not mention. Their condecending and faul mouth attitude made it impossible to work under those condidtions. Also when you become a GM it is mandatory that you work 60 hours per week and you do not get any benefits until after 9 months!
The public needs to know how dangerous these rentals are. Speaking from first hand experience with customers I had complaints of everything from overheating to the wheels falling off!! And all they give you is a 1-800 # to call! Good luck.
But what do you expect when you pay an employee 6.50 per hour.
I can tell you from experience that the trucks are not checked throughly.
The repair shop in Houston has over 100 trucks to be serviced and they cannot get their parts because they cannot pay their bills!!
I am sure many of you have experienced "No Trucks" when you have confirmed a reservation with a credit card.Let me tell you that when you call U-Haul we are instructed to never say no even if we do not have the truck you need and have paid for with a credit card.
I hope that someone doea a sting operation on U-Haul. Rent a couple of them and then take them to a reputable mechanic and get the shock of your life.
After experiencing the ins and outs of U-Haul I would not suggest that you put anyone that you value there life in a U-Haul rental.