U-Haul Moving & Storage of Potomac Mills 14523 Telegraph Rd Truck Not Available and Would Not Refund Money Woodbridge, Virginia

Our moving day was a nightmare.  A U-Haul near our house did not have the truck we wanted so the clerk scheduled us to pick up a truck 25 miles away.  Rip-Off experience #1.  But it got worse.  We went to this U-Haul place at Potomac Mills in Woodbridge, Va. and when we got there there were also no trucks.  I was irate and demanded a bigger truck at the same price, anything so we could start our move.  They couldn't help.  I had them issue a refund which he seemed to ring up on the cash register.  But a refund never went through. When I contacted them they said they processed it and I'd now have to call U-Haul headquarters.  I called them and they said the store would have to approve the refund.  It was a disaster.  It ruined our moving day.  I'll never use U-Haul again and I recommend you don't if you're relying on the truck being there.  My friends say use Public Storage or Penske for trucks.