• Report: #636372

Complaint Review: U-Haul

  • Submitted: Wed, September 01, 2010
  • Updated: Wed, September 01, 2010

  • Reported By: Christina — Brooklyn New York United States of America
6615 New Utrecht Avenue Brooklyn, New York United States of America

U-Haul False charges, Extorted fees, Lies, Dangerous Deception, Unacceptable, Accusations, Unhelpful Brooklyn, New York

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I've run into a sticky situation with your U-Haul's of Brooklyn NY.  I think you would be interested to know that there are some poor practices going on in that area.  

I scheduled myself to pick up a truck at the New Utrecht location at 10am. (718) 232-1400)  I'm not complaining about the service at this location, although I should.  I counted 25 people in line on a Sunday morning at 10am and we were all there for an hour or more in line.  It just didn't move.  I did get my truck, having arrived early, received it at 10:30am (my pickup time was 10).  No biggie, right?  OK.  My scheduled drop off time was 10pm, same location (Contract number 20453500). [continued below]....
.....  When I arrived at 10pm the location was closed with a big fence locked around the place.  There was no drop box for keys, as my contract indicated there would be.  Perplexed, I called U-Haul Customer Service (1-800-GO-U-Haul) and spoke with two fine ladies, Janice and Christine, who both told me to take it to the nearest location with a drop box.  I didn't like this solution, but I had no other option, I live in the city without a car and its a decent sized headache to get to these U-Haul locations.

So off I go to the closest U-Haul with a drop box, 88 9th Street, Brooklyn, NY? - (718) 788-3370.  This location is so awful it should be immediately stripped of any right to the name of U-Haul.  There is a chained dog which greets the visitors with vicious barking.  There is a non-English speaking employee handling the dropoffs.  

He made me move the van 3 times before I gave up and handed him the keys.  He refused the keys so I put them in the dropbox myself, and left.  I walked under a dark bridge to the nearest subway station in Brooklyn, at night thanks to the unclear policies of the New Utrecht U-Haul.  But wait, there's more.

The next day I have my $80 mandatory pre-payment from U-Haul on my card PLUS a $143.78 charge for dropping off the U-Haul truck at the wrong location.  The location which U-Haul told me to drop it off at.  And that's nothing to mention the gas I used and the miles I used (which I will have to get reimbursed for) to get to the new location.  So now you see my $19.99 truck has cost $220.  Not good.

The worst part was being shuffled around general customer service, the regional district, the new utrecht store, and the non english speaking park slope address.  I would particularly like to point out that Merle at 718-522-4924 who is a reservation manager kept me on hold for no less than an hour and a half and a couple of times pretended she hadn't already spoke with me, and rudely told me repeatedly that it was my fault, despite listening to my explanations.

My request is this:  A full refund for the $80.00, plus any additional mileage or gasoline fees New Utrecht U-Haul might add on, plus a refund for the $143.78.  I've had an awful experience and I would appreciate your support at this time.  I have used U-Haul before and had a very positive experience, I hope we can resolve this matter in a manner that benefits both of us.  Thank you for your time.

This report was posted on Ripoff Report on 09/01/2010 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul/Brooklyn-New-York-11214/U-Haul-False-charges-Extorted-fees-Lies-Dangerous-Deception-Unacceptable-Accusations-636372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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