- Report: #778132
Report - Rebuttal - Arbitrate
Complaint Review: U-Haul
U-Haul999 Kimberley Blvd, North Lauderdale, Florida North Lauderdale, Florida United States of America
U-Haul Manager Neville at 999 Kimberley Blvd, Nort Lauderdaloe, FL RIP-OFF - OVER-CHARGED - DID NOT RESPECT RESERVATION MADE North Lauderdale, Florida
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I was sent to 3 different locations to find another truck. No one had one despite my reservation made the day before. Of course, they didn't want to give me the $50 for not having a truck available as stated on their site so instead, they told me the reservation was made for another date.
In addition, I waited 1 1/2 hour to get a truck. The service was slow and was constantly interrupted by incoming customers coming in to pay for for their cell phone bills. After finally getting a truck, I drove a totla of 40 miles and was ready to return the truck back to U-Haul. I was told to bring the truck with the same reading on the gas gage so I stopped at the gas station to add gas and the Gas reader did not up-date and I ended up putting 12 gallons of gasoline for a total of $43.19 which is not the amount of gasoline I used for the 40 miles I drove.
When I returned the truck, I explained the situation to the Manager and ask him kindly to no charge me for the mile rate since I put way too much gas in the truck. He bascially told me with a smile that NO credit would be issued. When I got the truck, the tank was just under 1/2 and I brought it back with over 3/4 of a tank of gas. I want my credit back and I want it now. I will take this issue very far if no one calls me and sends me a refund check. This is complete abuse toward customers and it is STEALING! They better take care of this issue promptly because if they don't, I will take care of it in a different way and it wont be pleasant for the company. Isabelle St-Denis, ripped-off customer!
This report was posted on Ripoff Report on 09/18/2011 03:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul/North-Lauderdale-Florida-/U-Haul-Manager-Neville-at-999-Kimberley-Blvd-Nort-Lauderdaloe-FL-RIP-OFF-OVER-CHARGED-778132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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