I used the on line reservation to make a reservation for a 24 foot(large)truck for my in town move on Friday, September 30, 2005. Was told I would receive a call the next day confirming this. I didn't get a call so I called them and got a confirmed reservation with confirmation number.
Then I called the store where my perfered location was and told they had 2 of the trucks on the lot and there would be no problem with my reservation(note-i did this more than a week before) The day before my move she called and said there were NO trucks there at all and told me to call the 800 number. I did and they wanted me to dive over 300KM round trip to pick up a truck in Barrie, ON and pay for the KM's as well.
I told them off and what the hell am i to do now that i have no truck and why the hell do they even take reservations if they don't intend to honour them?? I told them to shove the reservation i better not be charged for the reservation. I wasn't charged but I had to borrow a friends pick up truck and make many trips and pay alot in gas(this was when it was really high)just to move. I should note that when the u-haul lady did call she offered me a truck for that day( the 28th)I said that nice but the closing date for my new house is on the 28th so I don't even have the keys yet.
I will never use this company or recommmend them to anyone. This is the second time i've had problems and from what I see on here they are going to problems with this comany FOREVER!
Parry Sound, Ontario