• Report: #975335

Complaint Review: U Haul

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  • Submitted: Wed, November 28, 2012
  • Updated: Wed, December 12, 2012

  • Reported By: melinda — pioche Nevada United States of America
U Haul
2721 North Central Ave., 5th Floor Phoenix, Arizona United States of America

U Haul truck beat up and horrible gas mileage Phoenix, Arizona

*REBUTTAL Owner of company: U-Haul Cares

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Picked up latest Uhaul 26' with car hauler for another 1500 mile move. The truck was beat up so bad the guy said when I get to the drop off if there were any questions to have them call him but since I had the Safemove insurance there shouldn't be a problem. He said when he picked it up the night before it ran "OK" like something was wrong. My husband asked what he meant by ok and he said oh no, it ran alright. First night on the road we seriously thought the thing was going to break down. It back fired constantly and never would shift into overdrive. It did this the entire trip as well as there was apparently exhaust coming into the cab, the air barely worked, and the front end shook when over 40 mph. We had our 9 month old with us and I was not happy. The worst though was the gas mileage. We spent $1200 to go 1500 miles. One fill up on a 57 gallon tank took us 171 miles on the flats of Oklahoma. We did the same trip 6 months prior but also was driving another vehicle behind and was loaded far heavier. The gas prices were higher at that time yet we still spent $400 less on fuel. I have a complaint in but no one calls me back. I have used Uhaul for years but after this I never will again.

This report was posted on Ripoff Report on 11/28/2012 10:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul/Phoenix-Arizona-85004/U-Haul-truck-beat-up-and-horrible-gas-mileage-Phoenix-Arizona-975335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

U-Haul Cares

AUTHOR: Maria p. - (U.S.A.)

My name is Maria Palmisano and I am with U-Haul International.  I first want to offer you my personal apology for the inconvenience you experienced with your U-Haul transaction.  Without a last name I am unable to research the objection you filed with U-Haul.  If you have not received a response, please call our Customer Service Department at 800 789-3638 and they will be able to look up your file and get you to the right office to reach a resolution.  It is only through feedback from our customers that we realize what programs are working and what areas need attention.  If you need to contact me back, you can reach me at maria_palmisano@uhaul.com



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