ED Magedson – Founder
U-Haul351 E Belt Blvd Richmond, Virginia United States of America
I received a receipt from U-Haul for my monthly storage fee telling me that they have charged my debit card for my payment.
I called and spoke with the customer service person and asked how can they just place a charge on my card without my authorization? I was told that they will use whatever card is on file.
She seemed oblivious to the fact that I never gave them permission to do an automatic debit.
I then asked why wasn't I notified in advance that they were going to do this? Her response was that I was sent a receipt and I said yes after the transaction had occured.
Needless to say, this conversation didn't get me anywhere.
U-Haul is a piece of work!
This report was posted on Ripoff Report on 10/22/2010 05:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul/Richmond-Virginia-23224/U-Haul-Unauthorized-charge-to-my-debit-card-Richmond-Virginia-653956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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