• Report: #1104511

Complaint Review: U-Haul

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, December 05, 2013
  • Updated: Thu, December 05, 2013

  • Reported By: tabitha — Santee California
U-Haul
7753 Mission Gorge Rd Santee, California USA

U-Haul Robbed US!!! Santee California

*Consumer Suggestion: Confront the t*** in public

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Don’t ever use U-Haul. My husband and I were moving from our small 900 square foot, two bedroom apartment to another 2 bed apartment 0.7 miles from our home on a Sunday, 12/1/2013. We rented a 17ft U-Haul for $29.99 plus $0.90 a mile at the U-Haul at 7753 Mission Gorge Rd, Santee, CA 92071. U-Haul was 4 miles from our old home and only 3.5 miles from a new apartment in the same town of Santee, CA. We drove a total of 8.3 miles that day. We only made one trip from our old apartment to the new apartment and then took the truck straight back to U-Haul.

They were closed, when my husband dropped the truck off, but that was ok because they had instructed us to put the keys and our contract in a drop box, that as long as the keys were there before they opened we would only be charge a day. We paid cash and left $100 deposit. When I came back on Monday, they stated that we drove 59.6 miles and gave me our deposit, $15 and some change. This is impossible. We would have had to drive back and forth 50+ times from our apartments to drive that much. We would have had to put gas in the truck, which we didn't have to do, and didn't get charged for. When I asked for a supervisor, the clerk called one and all they said was that “people don't realize how much the drive.” They took advantage of us during a time when we didn't have the money and Christmas is around the corner!


This report was posted on Ripoff Report on 12/05/2013 03:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul/Santee-California-92071/U-Haul-Robbed-US-Santee-California-1104511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on U-Haul

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Confront the t*** in public

AUTHOR: Mike - ()

wait until you can see the person responsible for this  and confront them in public.

see how fast they fold.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
modest