- Report: #622294
Report - Rebuttal - Arbitrate
Complaint Review: U-Haul
U-Haul Did NOt care when their installation failed. And we had to Re-Install Hitch Internet
*UPDATE Employee: Hitch not installed by U-Haul
After that fiasco with roadside assistance and reporting this I got the nicest phone call from "Peter" from U-haul saying how sorry they were wanting to know if there were any hotel stays involved etc. I was honest and told him other than the towing of the u-haul and the re-installation of the hitch there was only the 60 dollar gas bill my sister had for going to get him around 2 hours away from her house then bringing him to the garage in the morning.
The nice man assured me that she as I thought should not have to absorb that cost either.
Then the next phone call from him was a complete turn around saying it wasn't their problem and that had we gone to a corporate installation place they would cover it but not this place. He got very irate and loud when I said the website should say this was not an authorized installer. etc.
However upon calling the installer, he said oh yes he was authorized!
Upon calling Peter back he said "I never said he wasn't, I just didn't tell you he was"
He then closed my case.
I called the u-haul number and they assured me I would not have to deal with Peter in Mass. again, however failed to not put it across his desk/computer again. So I get yet another phone call from peter. I explain to him I was told I would not have to deal with him again only to have him tell me oh yes you do! I am the only one in this area and you HAVE to deal with me etc. ending the phone call with telling me "we'll see about that"
I call u-haul the next day fearing he made good on that threat after not hearing from them. They tell me he had someone else go into the case "on his behalf" make notes and closed it again.
The wonderfully nice woman sent it on to corporate hoping he won't get wind of it and agreed with me that I was not being unreasonable and also thinks this has become personal to him.
Again after not hearing back from U-haul I'm fearing the worst!
This report was posted on Ripoff Report on 07/11/2010 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/U-Haul/internet/U-Haul-Did-NOt-care-when-their-installation-failed-And-we-had-to-Re-Install-Hitch-Intern-622294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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