My complaint is directed at the US Loss Mitigation Office in Charlotte, NC, and affiliate of the Virginia company. Specifically the complaint is directed at Mr. Paul Boccolucci, a representative at that office. I contracted US Loss Mitigation to deal with alternatives to saving my building in Brooklyn, NY. They claimed their office handled everything from financing restructuring to short sales and bankruptcy counseling. I paid up front $750 for their services.
My complaint involves three aspects.
1.Foreclosure is a imminent event which requires timely attention and communication. Mr. Boccolucci claimed they were working on many alternatives in my case including financing alternatives. Upon finding that there was little equity in the building, the communication with Mr. Boccolucci became rare if almost non-existent. Many phone calls were made and messages left over the course of weeks going into months.
2.After much time (4-6 weeks), I was told that a short sale was being worked on by email and given forms to work out. These were competed and returned to the company. I thought a short wale was being worked on. Again, no communication for weeks going into a month a half.
3.Finally, I was told that after all this time the short sale component of the company was non-existent at this time and was referred to an outside consultant who knew nothing of the case and charge $18,000 on closing for his services.
This whole process took over 3 months.
The three parts of this complaint are lack of communication in urgent situations, lack of honesty in regard to current company services, and failure to meet contractual services (in other words, there was no functioning short sale department)
I have since had to use a local broker and rush to find a buyer to catch up on this situation. These complaints were given to Mr. Boccolucci. No apology or refund was given but due to the lack of communication, delay in services and misrepresentation of services, I think a refund is warranted.
Brooklyn, New York