- Report: #776404
Report - Rebuttal - Arbitrate
Complaint Review: UAC Universal Acceptance Corporation
UAC Universal Acceptance Corporation2527 Se 14th Street Des Moines, Iowa United States of America
UAC Universal Acceptance Corporation Carhop, UAC Rip off artists Des Moines, Iowa
*Author of original report: Customer Service? Laughable!
*UPDATE Employee: We would like to help resolve your concerns
*Author of original report: October 19, 2011
In less than a month, I had serious mechanical problems with my purchase. I lost all brakes, no not just some, all of my braking system and the abs light came on. I called the service department to let them know I was sitting on the side of the road with no stopping power at all. The customer service representive put me on hold for a long time and told me to call back in about an hour. I attempted to call back but found, that it being a friday, they closed the phone lines right about the time I was told to call back! I was not happy. I had to towed to my house and called them back on a Monday. I was then told it was not covered under warranty. I ate the cost and replaced the master cylinder and all the brake pads and rotors (all were shot).
About a week after that, I had a blow out with my driver rear tire. I changed the rear tire with the spare tire that came with the SUV. I come to find out, a mile down the road, that the spare tire does not properly fit the vehicle! I found this out as my vehicle came down hard on the back rear and the spare went rolling past me!! I and my family were very lucky I was slowing to a stop as it decided to seperate. I found out later that the spare tire was used or not designed for the vehicle and had to replace the rotor, the lug nut studs, and lug nuts that had got sheared off or crushed. I have extensive rear body damage because of this as well. I again called them, to no avail, it was not under warranty. I took the vehicle to a professional to have all the tires looked at, and ate the cost on four new tires, a spare tire, spare tire rims, lug nuts, lug nut studs, and an alignment.
What next?! I think I have spent every week since then fixing something that the mechanics (do they have any such thing) should have caught before selling this to anybody! It has scarred my wife so badly she's afraid she'll die in this vehicle. I highly recommend considering not doing business with CarHop or UAC, customer service is not there to serve the customer, but only serve themselves. Each and every time I call it is nothing but rudeness.
This report was posted on Ripoff Report on 09/13/2011 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/UAC-Universal-Acceptance-Corporation/Des-Moines-Iowa-50320/UAC-Universal-Acceptance-Corporation-Carhop-UAC-Rip-off-artists-Des-Moines-Iowa-776404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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