UAC Universal Acceptance Corporation Carhop, UAC Rip off artists Des Moines, Iowa

Hello Carhop/UAC. Here is my rebuttal.  The standard verbage you give at the end of all these reports is/are getting old! The people you have working for you are rude (and I'm using the nice word), instead of looking for a solution they would rather accuse and add to the stressful event (I mean it's not everyday a car breaks down on you in catastrophic ways...right?). C'mon, you know me already quit acting like your company has had no idea that these things are going on...you know me really well, the Iowa Attorney General has contacted you on my behalf.

For all those keeping up with my story (consumers). I have an update. My Expedition did have internal engine problems and while driving it home from the mechanic (because UAC stated a internal knocking noise is no reason to repair the engine) it threw the rod out the bottom of the engine. My car spent the next few weeks in limbo at a shop as CarHop/UAC decided what to do about replacing the engine.  The engine that was brought to the shop was more than likely pulled from a junkyard. My mechanic had to overhaul it as best as he could with what little Carhop/UAC would provide.

I was very patient with the mechanic, for it was not his fault that this piece of junk engine was shipped to his shop for replacement. Replacing the old busted with my newer (to me) engine took longer than expected, and within a month and a half I was told to come get it. 

I went to pick up my car and noticed something very wrong when I was heading home, I thought maybe the engine had a "breaking in" period of some sort.  I almost got home and that is when the transmission went out!  I called the mechanic back and told him who I was and he immediately asked, "Not going anywhere are you?" I told him yes and how did he know? He informed me that he told CarHop/UAC that the transmission is bad and in need of replacement. He also stated that CarHop/UAC told him not to fix anymore unless the customer complains and not to say anything about it. 

So I had my vehicle towed yet again to the "approved" car shop to have my less than desirable junkyard transmission installed.  It would be yet another month until I got to drive my car. I now cringe going up any incline, or taxing my transmission in any way. I don't trust anything Carhop/UAC does anymore at this point!

We would like to help.  We take customer service very seriously and are interested to learn more about your situation.  You can reach us at feedback@carhop.com or toll free at 1-888-826-4227 for direct assistance. 

I have an update for my vehicle that has been giving me problems since I bought it. My vehicle, which I bought (June 2011) from CarHop in Des Moines, Iowa now has severe internal engine problems. UAC's warrany covers, under warranty, the internal of the engine and transmission. My vehicle is still under UAC's warranty.  Last week (12th of October 2011) I noticed that the a slight clicking sound had been coming from the engine area, I checked all fluids. All fluids were and are at manufacturer's capacities. The click soon was getting louder and soon turned into a very loud and pronounced clanking noise from inside the engine and would increase as engine rpm's increased. I called the warranty department to ask where I could take my vehicle. I finally was allowed to take the vehicle to the approved shop (13th of October 2011). I did not hear anything from UAC for a full week after dropping my vehicle off. Living in a small community has it's advantages, and by the time I called them (UAC) I was well informed by the mechanic about what was going on.  The mechanic informed me that he fears that the piston sleeves are cracked and that he would not drive it, he told me that UAC's service manager refused to acknowledge the fact that it is dangerous to drive. I called UAC to ask what was going on and was told that they did not know (this is after I talked to the mechanic) and they would call me back, they never did (I found I had to call to find anything out). I called again, and I was told there is nothing wrong with my vehicle. That the clancking noise is not a reason to repair the engine; that when it decided to seize/blow up that they would then replace the whole engine. How safe is that?!! I would love for the service manager  of UAC to drive my vehicle around (or home as the customer service rep wanted me to do), I'll trade him and see how safe he feels about driving it. If any of my family members are hurt in this vehicle because UAC is saving the "bottom dollar" knowing that this and other vehicles are unsafe or mechanically deficient, look for a lawsuit. I am writing a letter to my State's Attorney General to notify him of the dangerous practices of UAC.