- Report: #131668
Report - Rebuttal - Arbitrate
Complaint Review: UCC Total Home, Direct Buy
UCC Total Home, Direct Buy116 Thompson Park Dr Cranberry Twp, Pennsylvania United States of America
UCC Total Home, Direct Buy ripoff misleading poor quality merchandise crappy customer service Cranberry Twp Pennsylvania
* : good service
Yes we did save some money on high end items like a jacuzzi jetted tub, but if something breaks you may as well forget about getting help. We orderd about 8000-10,000$$ worth of merchandise from our center. Many items came in damaged, weeks late (try telling the loan officer and your contractor where the kitchen you ordered 2months ago is??) and sometimes the wrong items are sent to you,and they give you grief about not accepting it.
Our beautiful chandelier has a big crack in it, visible after being hung in our foyer,Who is going to come get it down to be returned?? You bet your butt it won't be Ucc. Our leaded glass fiberglass front door began delaminating within a month of being hung ,It took six months of bitching to ucc to get a company rep to call us,then they wanted us to pay a service charge to come install another one because Ucc took so long to contact them.(by the way I tried to contact the door company,they said all warranty contact must be through Ucc).
The kitchen designer never even came out to the job site to measure,we discovered this days before placing the order. The cabints would not have fit (thank god not after the order was placed) This summer we ordered a front door lock,shortly after we placed the order we were told it had been dicontinued,but a lock arrived with totally wrong serial numbers and we are still trying to get our money back 7 months later!!
To use this service it takes hours of research about the products you want to buy,you must know model#'s and all features to compare prices.If you are not exceptionally organized it ends up being a royal pain to shop there. Our experiences have made us loath to even use our membership. The shipping charge eats up much of the savings and you must pick even large items up yourself(the cost of milliage on a u-haul is not cheap).
They will tell you there are greater savings on high end items which is true ,but if it is defective, there is really no savings; is there?
Week after week while shopping we saw many poor couples being given the sales pitch. Amazingly it never changes, our joke was we knew it by heart.
Be sure you order anything months before you need it as the shipping was unpredictable.
Melissa Jeannette, Pennsylvania
This report was posted on Ripoff Report on 02/16/2005 11:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/UCC-Total-Home-Direct-Buy/Cranberry-Twp-Pennsylvania-16066/UCC-Total-Home-Direct-Buy-ripoff-misleading-poor-quality-merchandise-crappy-customer-serv-131668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.