• Report: #89775

Complaint Review: UCC Total Home - Direct Buy

  • Submitted: Sat, May 01, 2004
  • Updated: Mon, August 20, 2007

  • Reported By:Durham North Carolina
UCC Total Home - Direct Buy
174 Route 17 North, Rochelle Park, NJ 07662 New Rochelle, New Jersey United States of America

UCC Total Home, Direct Buy has high pressure tactics! Don't waste your time! Rip-off! Rochelle Park New Jersey

*Consumer Comment: Very much appreciated

*Consumer Comment: URL Links to More information about Directbuy - UCC Total home

*Consumer Comment: URL Links to More information about Directbuy - UCC Total home

*Consumer Comment: URL Links to More information about Directbuy - UCC Total home

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A couple of weeks ago, I attended one of these UCC Total Home/Direct Buy Presenations. After sitting through the infomerical-like presenation, it was quite convincing but what ultimately was the deal-breaker was their high pressure sales tactics. When I asked if I could leave and do a little research, they claim that they couldn't do that because they wanted to "protect the relationships they have with their vendors".

What a load of crap. The only thing any of the sales reps want, is for you to sign up, and then get you out the door. This particular location was asking for close to $4000 in membership fees. I wasn't about to plunk down that kind of money without being able to do some research on the company.

Later when I came home, I found this website and read the negative reports. They have similar complaints (poor customer service, no guarantees of best price (which some retail stores will do), and no way of getting out of your contract, etc.)

Eventually, I'm sure this company will show up on a news magazine show like Dateline, 48 Hours, 20/20 that uncovers all of the unethical practices they employ.

To the people who have experienced success with this company, God bless you, but I didn't get a good feeling of the personnel at this particular location.

Joe Durham, North Carolina
U.S.A.


This report was posted on Ripoff Report on 05/01/2004 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/UCC-Total-Home-Direct-Buy/New-Rochelle-New-Jersey/UCC-Total-Home-Direct-Buy-has-high-pressure-tactics-Dont-waste-your-time-Rip-off-Roch-89775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Very much appreciated

AUTHOR: Phil - (U.S.A.)

My wife saw the infomercial, and a salesman just called about 45 minutes ago to set up an appointment at the Greenville, S.C., store about 45 minutes from our house. I thought it rather odd that I needed an appointment to "go to the store," so like you, Joe, I began scoping out the place. The stories between this and another site are so similar among complainants that there appears to be a definite, systemic problem with all of DirectBuy. Thanks to you and others and to Ripoff Report, we WON'T be honoring our appointment. And I dare them to try to put pressure on US!
Respond to this report!
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#2 Consumer Comment

URL Links to More information about Directbuy - UCC Total home

AUTHOR: Iva - (U.S.A.)

Warning! Directbuy is a scam that use to go by the name UCC Totalhome. Before that they were known as United Consumers Club. They are trying to get consumers to buy a non-refundable, non-cancellable "membership" contract costing $3000 or more, payable in advance. You are led into this trap by thinking that by paying $3000 (or more) membership fee (in advance) that you will get better prices - that you will be able to buy at "cost." But there are no guarantees.

The National Post news article got it right when they reported:

"Another fine print stipulation stated: "No oral promises or statements not contained in this agreement shall bind or obligate the club."

News Net 5's expose on what was then UCC Totalhome (now DirectBuy) found out:

"But UCC's contract states: "No oral promises or statements not contained in this membership agreement are binding."

There are no guarantees that you will be buying at "cost" and there are no guarantees of savings whatsoever. Since the "membership" fee is non-refundable and non-cancellable, should you not realize any savings, oh well, too bad - no refunds!

Buyer beware this scam!

Here are some links to more information about them-

http://www.nationalpost.com/financialpost/story.html?id=19E244B1-7DD0-45A2-B66D-7883F94E1DB4

http://www.cbc.ca/consumers/market/files/services/ucc/

http://www.cbc.ca/consumers/market/video/programs%5f2001%5f02/ucc%5fqt%5f020306.html

http://www.newsnet5.com/news/335540/detail.html

http://www.wbz4.com/lyons/local%5fstory%5f063165203.html

http://www.startribune.com/stories/1229/4780642.html

http://archivesearch.wtnh.com/news/ct/ct090497.html

http://formeraboutguides.com/investingcanada/library/weekly/1999a/aa062399.htm

http://formeraboutguides.com/investingcanada/library/weekly/1999b/aa110499.htm

http://formeraboutguides.com/investingcanada/library/weekly/2000b/aa122100a.htm

[DELETED]

A NY court found the membership contract "grossly unconscionable" and that "Club membership is nothing more than a cleverly disguised method of selling nothing but hopes and dreams."

http://www.mlmlaw.com/library/cases/mlm/state/nyniemiec.htm

A Canadian court found the membership agreement untenable and unenforcable because it violated the Consumer Protection Act, the Sales of Goods Act, and The Trade Practice Act. Read this at at paragraphs 13-20 of the ruling.

http://www.provincialcourt.bc.ca/judgments/pc/2002/01/p02%5F0197.htm

Paragraph 8 is where they said they aren't required to give any service after the sale. Yes, see for yourself they used it in court to try to save themselves.

http://www.sconet.state.oh.us./rod/documents/2/2002/2002-ohio-3806.doc

UCC blames the member for the delay in receiving merchandise for over 4 months! Read it for yourself at paragraph number 33!

http://www.sconet.state.oh.us/rod/documents/2/2004/2004-ohio-2426.doc

Lawsuit shows lack of moral and ethical conduct by UCC/TH/DB franchisee Darryn Fossand.

http://www.lawlibrary.state.mn.us/archive/ctapun/0405/opa031376-0511.htm

BEWARE:
The contract specifically states:

There are no merchandise returns.
There are no refunds if not satisfied.
Merchandise is sold without warranty.
There is no after sale support or service.

DIRECTBUY FYI:
[DELETED]

MEMBERSHIP AGREEMENT - READ IT BEFORE YOU GO IN FOR THE PRESENTATION:

[DELETED]
Respond to this report!
What's this?

#3 Consumer Comment

URL Links to More information about Directbuy - UCC Total home

AUTHOR: Iva - (U.S.A.)

Warning! Directbuy is a scam that use to go by the name UCC Totalhome. Before that they were known as United Consumers Club. They are trying to get consumers to buy a non-refundable, non-cancellable "membership" contract costing $3000 or more, payable in advance. You are led into this trap by thinking that by paying $3000 (or more) membership fee (in advance) that you will get better prices - that you will be able to buy at "cost." But there are no guarantees.

The National Post news article got it right when they reported:

"Another fine print stipulation stated: "No oral promises or statements not contained in this agreement shall bind or obligate the club."

News Net 5's expose on what was then UCC Totalhome (now DirectBuy) found out:

"But UCC's contract states: "No oral promises or statements not contained in this membership agreement are binding."

There are no guarantees that you will be buying at "cost" and there are no guarantees of savings whatsoever. Since the "membership" fee is non-refundable and non-cancellable, should you not realize any savings, oh well, too bad - no refunds!

Buyer beware this scam!

Here are some links to more information about them-

http://www.nationalpost.com/financialpost/story.html?id=19E244B1-7DD0-45A2-B66D-7883F94E1DB4

http://www.cbc.ca/consumers/market/files/services/ucc/

http://www.cbc.ca/consumers/market/video/programs%5f2001%5f02/ucc%5fqt%5f020306.html

http://www.newsnet5.com/news/335540/detail.html

http://www.wbz4.com/lyons/local%5fstory%5f063165203.html

http://www.startribune.com/stories/1229/4780642.html

http://archivesearch.wtnh.com/news/ct/ct090497.html

http://formeraboutguides.com/investingcanada/library/weekly/1999a/aa062399.htm

http://formeraboutguides.com/investingcanada/library/weekly/1999b/aa110499.htm

http://formeraboutguides.com/investingcanada/library/weekly/2000b/aa122100a.htm

[DELETED]

A NY court found the membership contract "grossly unconscionable" and that "Club membership is nothing more than a cleverly disguised method of selling nothing but hopes and dreams."

http://www.mlmlaw.com/library/cases/mlm/state/nyniemiec.htm

A Canadian court found the membership agreement untenable and unenforcable because it violated the Consumer Protection Act, the Sales of Goods Act, and The Trade Practice Act. Read this at at paragraphs 13-20 of the ruling.

http://www.provincialcourt.bc.ca/judgments/pc/2002/01/p02%5F0197.htm

Paragraph 8 is where they said they aren't required to give any service after the sale. Yes, see for yourself they used it in court to try to save themselves.

http://www.sconet.state.oh.us./rod/documents/2/2002/2002-ohio-3806.doc

UCC blames the member for the delay in receiving merchandise for over 4 months! Read it for yourself at paragraph number 33!

http://www.sconet.state.oh.us/rod/documents/2/2004/2004-ohio-2426.doc

Lawsuit shows lack of moral and ethical conduct by UCC/TH/DB franchisee Darryn Fossand.

http://www.lawlibrary.state.mn.us/archive/ctapun/0405/opa031376-0511.htm

BEWARE:
The contract specifically states:

There are no merchandise returns.
There are no refunds if not satisfied.
Merchandise is sold without warranty.
There is no after sale support or service.

DIRECTBUY FYI:
[DELETED]

MEMBERSHIP AGREEMENT - READ IT BEFORE YOU GO IN FOR THE PRESENTATION:

[DELETED]
Respond to this report!
What's this?

#4 Consumer Comment

URL Links to More information about Directbuy - UCC Total home

AUTHOR: Iva - (U.S.A.)

Warning! Directbuy is a scam that use to go by the name UCC Totalhome. Before that they were known as United Consumers Club. They are trying to get consumers to buy a non-refundable, non-cancellable "membership" contract costing $3000 or more, payable in advance. You are led into this trap by thinking that by paying $3000 (or more) membership fee (in advance) that you will get better prices - that you will be able to buy at "cost." But there are no guarantees.

The National Post news article got it right when they reported:

"Another fine print stipulation stated: "No oral promises or statements not contained in this agreement shall bind or obligate the club."

News Net 5's expose on what was then UCC Totalhome (now DirectBuy) found out:

"But UCC's contract states: "No oral promises or statements not contained in this membership agreement are binding."

There are no guarantees that you will be buying at "cost" and there are no guarantees of savings whatsoever. Since the "membership" fee is non-refundable and non-cancellable, should you not realize any savings, oh well, too bad - no refunds!

Buyer beware this scam!

Here are some links to more information about them-

http://www.nationalpost.com/financialpost/story.html?id=19E244B1-7DD0-45A2-B66D-7883F94E1DB4

http://www.cbc.ca/consumers/market/files/services/ucc/

http://www.cbc.ca/consumers/market/video/programs%5f2001%5f02/ucc%5fqt%5f020306.html

http://www.newsnet5.com/news/335540/detail.html

http://www.wbz4.com/lyons/local%5fstory%5f063165203.html

http://www.startribune.com/stories/1229/4780642.html

http://archivesearch.wtnh.com/news/ct/ct090497.html

http://formeraboutguides.com/investingcanada/library/weekly/1999a/aa062399.htm

http://formeraboutguides.com/investingcanada/library/weekly/1999b/aa110499.htm

http://formeraboutguides.com/investingcanada/library/weekly/2000b/aa122100a.htm

[DELETED]

A NY court found the membership contract "grossly unconscionable" and that "Club membership is nothing more than a cleverly disguised method of selling nothing but hopes and dreams."

http://www.mlmlaw.com/library/cases/mlm/state/nyniemiec.htm

A Canadian court found the membership agreement untenable and unenforcable because it violated the Consumer Protection Act, the Sales of Goods Act, and The Trade Practice Act. Read this at at paragraphs 13-20 of the ruling.

http://www.provincialcourt.bc.ca/judgments/pc/2002/01/p02%5F0197.htm

Paragraph 8 is where they said they aren't required to give any service after the sale. Yes, see for yourself they used it in court to try to save themselves.

http://www.sconet.state.oh.us./rod/documents/2/2002/2002-ohio-3806.doc

UCC blames the member for the delay in receiving merchandise for over 4 months! Read it for yourself at paragraph number 33!

http://www.sconet.state.oh.us/rod/documents/2/2004/2004-ohio-2426.doc

Lawsuit shows lack of moral and ethical conduct by UCC/TH/DB franchisee Darryn Fossand.

http://www.lawlibrary.state.mn.us/archive/ctapun/0405/opa031376-0511.htm

BEWARE:
The contract specifically states:

There are no merchandise returns.
There are no refunds if not satisfied.
Merchandise is sold without warranty.
There is no after sale support or service.

DIRECTBUY FYI:
[DELETED]

MEMBERSHIP AGREEMENT - READ IT BEFORE YOU GO IN FOR THE PRESENTATION:

[DELETED]
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