- Report: #35624
Report - Rebuttal - Arbitrate
Complaint Review: UCC TotalHome United Consumers Club
UCC TotalHome United Consumers Club8450 Broadway Merrillville, IN 46410-6221 Merrillville, Indiana U.S.A.
UCC, TotalHome, United Consumers Club Longstanding Scheme To Defraud consumers ripoff fraud business Merrillville Indiana
*Consumer Comment: UCC / Directbuy is one of the best investments I have ever made
*Consumer Comment: Built my house and saved a ton with UCC
*Consumer Comment: After 14 Years, Still Thrilled with UCC!
*Consumer Comment: Member/Supplier Impressed with UCC
*Consumer Comment: Unhelpful responses
*Consumer Comment: Wow I Messed Up!
*UPDATE Employee: I agree! We as consumers are very used to being "ripped off" it is very hard for us to trust the corporate world anymore and for that I am sorry
*REBUTTAL Individual responds: Thank You for this website. You have saved my time and money and ...
*UPDATE Employee: You are definately as smart as I think you are.
*Consumer Comment: IF you claim lowest prices, why don't you guarantee lowest prices?
*UPDATE Employee: Ignorance is bliss.
*UPDATE Employee: you get what you pay for. If you buy a low end manufacturer you get a low end product.
*Consumer Comment: DBA Direct Buy Now...
*Consumer Comment: URL Links to More information about Directbuy - UCC Total home
*Consumer Comment: Very Happy
*Consumer Comment: Ucc not that Bad!
*UPDATE Employee: Get A Life
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They are a franchise type opperation with locations owned by individual franchisors, and other owned by head office.
Membership fees are in the $2500.00 plus range/plus annual renewals and are paid by members to gain access to the apparent manufactures catalogs.
Membership fees can vary from location to location depending on what the franchisee thinks the market will bear, the length and time of membership, and how the renewal plan is structured.
I am aware of the following related to this organization, based on dealings with the company. The company telephones consumers at random telling them they are 'Finalists' and will win at least two of several gifts for trying a key to a chevy trailblazer, which they are also told they may win to get them to their place of business for a sales pitch.
This is called a 'PR' call, then, a second 'booking' call is made to get the consumer into the showroom to close the sale of a $2,500.00+++ membership for future club benefits.
My concerns are that Americans and Canadians will continue to be damaged as follows:
UCC is involved with intentional and negligent misrepresentations, false advertising, bad faith, breach of contract, tortious conversion and unjust enrichment in response to a longstanding scheme to defraud.
Consumers are being telemarketed with the company name concealed, in violation of many local and nation ordinances.
The company is selling memberships in its buyers service for $2,500.00+++ for future services when it is contemplating bankruptcy, which knowingly may not allow it to complete its contracted obligations. However, the owners, specifically instruct their salesmen to state that 'corporate' will take over the franchise if it fails, when they know this will not happen and they will be left without recourse.
Members do not always receive top quality merchandise, in contradiction to the company sales pitch.
Members do not always pay the manufacturer's invoice price as they are guaranteed. Sometimes UCC marks it up in contradiction to what is told prospective memebers. And advertising and promotional fees from manufacturers are not rebated to the members.
Members' orders are not always timely and expeditiously processed as warranted. UCC is not prompt in responding to and rectifying complaints.
Members are over-charged on 'freight charges'. In many cases, the actual amount UCC is charging members for shipping is greater than the actual shipping charges charged by the carrier which shipped it, in contradiction to its statements to consumers during its sales pitch.
Members do not always receive their merchandise direct from the manufacturer as promised in the sales pitch. Indeed, many manufacturers which are showcased in the Manufacturer's Showroom Library and which members could order from do not know of any relationship with United Consumers Club or any of its affiliates whatsoever.
The entire product line of all manufacturers is not available to all members, and not all product lines are available at all UCC locations as claimed in the sales pitch.
UCC does not have over 800,000 members nationwide as claimed in its open house sales pitch. Direction Magazine, which is sent to every UCC member in Canada and the U.S. only has a total circulation of 210,000, according to documents provided by some of the manufacturers.
A NY court found the membership contract 'grossly unconscionable' and that 'Club membership is nothing more than a cleverly disguised method
of selling nothing but hopes and dreams.'
CBC-TV recently did a report on UCC Totalhome's 'astonishing policies' that has blown the lid of the UCC Total home membership scam.
Click here to read other Rip Off Reports on United Consumers
Read below why a phone number or link was removed from this Report
The reason why have removed links, e-mail addresses or phone numbers from this report is because people have, in the past, attempted the following, ...all too often.
Posting LINKS & e-mail addresses
Many times links to unknown web sites will cause the Freezing up of your pc and or causing you to get a computer virus, virtually rendering your computer useless. Most of the time, this is the work of the company or individual reported.
Many Government links are no better than BBB and are just a waste of time, giving you false hope. Many government sites (like the BBB) just suck in all information from you the consumer but never make the information available, so consumers will be educated as to what exactly they should be looking out for. On the other hand, many government agencies have and do come to the Rip-off Report for information. We have been assisting many government agencies for some time now, including the FBI and Attorney General offices from around the country..
Now that all these Rip-off Reports are out in the open for everyone to see, in a way, this embarrasses these agencies to now do something when they see so many reports on a company or individual, because they are now out in the open for all to see. Unfortunately, many (not all) Attorney General Office's and government agencies will not move against a rip-off unless there is going to be some sort of publicity on the rip-off. By reporting your experience on the Rip-off Report is the next best thing to getting your story on TV or in a newspaper. Most national TV networks and many local TV stations from all around the country come to the Rip-off Report for information they will not get from the BBB, Attorney Generals office or any other government agency. Rip-off Report has instigated many local and national stories, resulting in help for victims, in one way or another. Most government agencies will never even bother with rip-offs unless it involves $50,000 or more. Now that the government is cutting back even more, this number will even get higher and we can expect even less to get done, by even less people to work on all these rip-offs.
We have also struggled with the following for a long time..
The reason why we delete phone numbers, ..all too often unscrupulous lawyers or individuals posing as lawyers are collecting victims information to only further victimize them. Many times, well-meaning consumers think they are going to collect names and get them to a lawyer who will do something. In every case we have allowed other consumers to do this, nothing has ever came of it. Consumers were under the impression that something will be done to get them help. In every case this did nothing but lead the consumer on, further victimizing them, and some consumers were mad at us. We feel it is our responsibility to check the legitimacy of the lawyer before advertising their service on the Rip-off Report.
We will also not allow lawyers to use this web site for free when they will end up taking a large amount of fees, leaving the victim with very little. There are many competent lawyers out there that know how to get the unscrupulous companies or individual who ripped you off, to get their fees be paid by those who victimized you. Those are the lawyers who can post their numbers after checking with us here at the Rip-off Report.
E-mail Address = JUNK MAIL:
And many times, in an attempt to get your contact information, consumers will leave an email address; this is just a scam to sell a product or some other service.
..if they have something to sell, they should place an advertisement with Rip-off Report.com so we can further help consumers.
All advertisements are checked out to the best of our ability before allowing them to be placed on the Rip-off Report. WE have turned down many advertisers to date. Advertisers on the Rip-off Report know, they are not immune from a Rip-off Report being filed on them.
We welcome your feedback on this subject.
Click on the REBUTTAL BOX below and submit a Consumer Comment.
This report was posted on Ripoff Report on 11/19/2002 09:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/UCC-TotalHome-United-Consumers-Club/Merrillville-Indiana-46410/UCC-TotalHome-United-Consumers-Club-Longstanding-Scheme-To-Defraud-consumers-ripoff-frau-35624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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