• Report: #484366

Complaint Review: UHAUL

  • Submitted: Sun, August 23, 2009
  • Updated: Wed, June 16, 2010

  • Reported By: Ann — College Park Georgia USA
UHAUL
5400 Old National Hwy College Park, Georgia United States of America

UHAUL Items stolen from storage unit. Claimed I stole my own items out of my storage unit. Stolen Items from Storage Unit Rennselaer, New York

*UPDATE Employee: U-Haul Cares

*Consumer Comment: Something VERY similar happened 2 us! ( We R N NY 2 )

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I stored my household goods at the Uhaul facility on Old National Hwy in College Park Georgia in Mid 2008.  I went back in July 2009 to retrieve an item out of storage to find that my key no longer fit my lock.  I consulted with the desk clerk that told me I needed to have the lock cut my a locksmith.  I call a locksmith and had the lock cut.  Upon opening the unit, I realized that all my items had been taken from my unit.  I immediately called the police and rushed back to the desk clerk to see if they had units broken into. 


On Sunday, I was told that they had a lot of break-ins in December 08 and January 09.  I asked why wasn't I notified.  They looked at my unit online and told me I needed to speak with the manager that would be in on Monday.  The police came and wrote a report.  After the police left, I went back to the office to see if I could get more information.  The desk clerk pulled 2 boxes of keys of locks UHAUL supposingly changed because they did not have circular locks.  I looked through the box and found a key to my unit.  The clerk once again told me I needed to talk with the manager in the morning.  I went back to the facility the next morning to talk with the manager.  The manager went to the unit with me and looked into the unit.  I questioned the manager about the keys that were behind the desk and the break-in I was told about the previous day. 


The manager replied that they should not have said anything to me because they didn't know what they were talking about.  I asked her to find my key in the box under the counter and she pulled it out.  After talking with UHAUL and Western Insurance, the came up with the story that I hired to Mexicans and a black guy to move my items out of storage and forgot to close the unit and that's why the place another lock on  the unit which is stupid because I had a boat in the unit.  Western Insurance also denied my claim because UHAUL claims I stole my Items but out I have been out of state since June of 08.


This report was posted on Ripoff Report on 08/23/2009 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/UHAUL/College-Park-Georgia-30349/UHAUL-Items-stolen-from-storage-unit-Claimed-I-stole-my-own-items-out-of-my-storage-unit-484366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

U-Haul Cares

AUTHOR: Maria p. - (U.S.A.)

My name is Maria Palmisano and I am with U-Haul International. I want to offer you my personal apology for the inconvenience you experienced regarding your storage concerns at our College Park, GA location. I have forwarded the information you provided to the manager of Republic Claims Insurance Company, Mr. Tom Shea. I requested he review your concerns further to ensure a thorough investigation had been done and nothing was missed. Our customers are very important to us and we regret to hear of situations that cause problems for them. You can reach Mr. Shea at 800 528-3066 or direct at (215) 443-9000. If you wish to contact me, please do at [email protected]
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#2 Consumer Comment

Something VERY similar happened 2 us! ( We R N NY 2 )

AUTHOR: Fight4urrights - (USA)

Hi - We R trying 2 locate other patrons of the Transit Rd. U-Haul, in Depew, NY, or any other UHaul facility that have dealt with storage bay theft.... Sometime right after the new year, up to 72 outside storage units were burglarized @ this location. U-HAUL IS NOT NOTIFIING IT'S CUSTOMERS OF THIS FACT!!! ( We only found out 2day, when we went by 2 put some things N storage! ) Our unit, along with many others had been broken N2. BTW : If U rent @ this facility, please go by & ck ur stuff. * So far U-haul is doing absolutely NOTHING about this!* We recently discovered that this facility has had security issues B4. Also, PLEASE, if U have ANY information @ all concerning this, ( even if U only think U might have seen something ) - PLEASE, please write me back, or call the Depew Police. We were hit hard & I am sure that other people were 2.

  Like U there was a "lock cutting" incident, and then the robbery.  Only here, it looks 2 B a possible "inside job", as there seems 2 B a cover-up going on.  As far as we can tell, who ever did it, took a portable electric drill & removed all of 7 screws, that held it all 2gether & then proceeded 2 remove the entire doorframe & door!  They took what they wanted & then put the door & frame back.  So, there U have it - a robbery with no sign of entry :-O  I know this seems implausible, but IT HAPPENED! And, it's happened 2 other people.  My only hope @ this point, is 2 try 2 connect with other Uhaul crime victims, and 2 hopefully get something done about it.  Other than that, I am really @ a loss.  This is 1 of the most frustrating things I have ever been through!

* Please feel free 2 contact me @ [email protected]
Also, go 2 www.dontuseuhaul.com - we R NOT alone.




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