• Report: #346040

Complaint Review: UHAUL

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  • Submitted: Mon, June 30, 2008
  • Updated: Mon, June 30, 2008

  • Reported By:Heath Texas
UHAUL
2020 SOUTH COLUMBUS RD DEMING, New Mexico U.S.A.

UHAUL REPUBLIC WESTERN INSURANCE DENIED MY CLAIM FOR DAMAGES TO MY VEHICLE AFTER AN ACCIDENT DEMING New Mexico

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UHAUL IS THE WORST COMPANY I HAD EVER HAD TO DEAL WITH. NOT TO MENTION THEIR INSURANCE COMPANY REPUBLIC WESTERN INSURANCE.

I HAVE TRIED TO RESOLVED THE MATTER MENTIONED BELOW WITH UHAUL AND REPUBLIC WESTERN INSURANCE WITH NO RESULTS. THIS HAVE BEEN GOING FOR ALMOST 4 MONTHS NOW.

MY WIFE AND I RENTED A 10' TRUCK ALOG WITH A TOWDULLEY TO PULL OUR 1997 CHEVY PASSANGER VAN, FROM A LOCATION IN DEMING NEW MEXICO AND LET ME SAY THAT DAY WAS THE WORST DAY IN THE ROAD IN MY WHOLE ENTIRE LIFE.

IT ALL STARED WHEN WE RENTED THE EQUIPMENT, THE REPRESENTATIVE IN THAT LOCATION WAS SO UNPROFESIONAL THE WHOLE TIME WE WERE STANDING WAITING FOR HIM TO WRITE UP THE CONTRACT HE WAS ON THE PHONE JUST TAKING HIS SWEET TIME. AFTER WAITING IN LINE FOR ALMOST 30 MINUTES WE FINALY MADE IT TO THE COUNTER GAVE OUR CREDIT CARD AND VEHICLE INFORMATION, SIGNED OUR CONTRACT AND WE WERE ON OUR WAY.NOT PAYING ATTENTION TO THE CONTRACT WE SIGNED BEING FRUSTRATED AND ALL FROM WAITING SO LONG.WE DID NOT NOTICE THAT THE GUY AT THE COUNTER HAD ENTERED THE WRONG VEHICLE INFORMATION ON THE CONTRACT.INSTEAD OF INPUTTING OUR 1997 CHEVY PASSANGER VAN, HE HAD A 1992 CHEVY LUMINA WHICH IS A LIGHTER VEHICLE THAN MY VAN. BUT AREN'T THEY SUPPOSED TO KNOW BETTER THAN THAT.

OUR VEHICLE WAS NOT SUPPOSED TO BE ON THE TOW DOLLEY INSTEAD IT SHOULD HAD BEEN ON A CAR TRANSPORT THIS GUY NEVER TOLD US THAT THIS CAR WAS TOO HEAVY TO BE TOWED WITH THE TOW DOLLEY

AFTER GOING FOR 120 MILES OUR VAN WENT OVER THE TOW DOLLEY SCRAPING THE BOTTOM OF THE VAN HITTING THE OIL PAN AND DRAINED ALL THE MOTTOR OIL.
BOTH SIDES OF THE FENDER WERE DAMAGED AND WE WERE STUCK IN THE MIDDLE OF NO WHERE. I CALLED THE 1800 NUMBER ON THE CONTRACT TO REPORT WHAT HAD HAPPENED AFTER BEING PUT ON HOLD FOR 10- 15 MINUTES WE WERE TOLD THAT WE HAD TO MAKE AN ACCIDENT REPORT AND THAT IT WOULD TAKE ABOUT 2 HOURS BEFORE ANYONE CAN COMEOUT TO HELP.
lUCKLY ON THE OTHER SIDE OF THE HIGHWAY ACROSS THE BRIDGE THERE WAS A TOWING COMPANY. I HAD TO GO ACROSS THE BRIDGE FOR HELP. MY WIFE WAS FOLLOWING ME IN HER CAR WITH OUR 3 SMALL CHILDREN AND A 3 MONTH OLD BABY.WE FINALLY WERE ABLE TO GET HELP FROM THE TOW COMPANY ACROSS THE STREET THEY TOWED OUR VAN TO THEIR SHOP AND TOLD US TO GO TO THE NEXT TOWN ABOUT 40 MILES FROM WHERE WE WERE TO A UHAUL DEALER TO GET THE CAR TRANSPORT.

WE LEFT OUR VAN IN THEIR SHOP BECUASE AT THIS POINT OUR VAN WOULDN'T START.WE DROVE ANOTHER 40 MILES TO THE NEXT TOWN AND THE GUY DID NOT HAVE A CAR TRANSPORT IT WAS ALMOST 5:00 IN THE AFTERNOON AND THE SHOP WHERE OUR VAN WAS WAS GOING TO CLOSE AT 5:30.

WE CALLED THE UHAUL 800 # AGAIN TO LET THEM KNOW THE PROBLEM WE WERE HAVING AND ALSO INFORM THEM THAT THE VAN COULD NO BE PUT ON A TOW DOLLEY AGAIN ACORDING TO THE GUY AT THE UHAUL DEALERSHIP, AT THIS POINT WE WERE TOLD THAT OUR VAN WAS NOT THE VEHICLE MENTIONED IN THE CONTRACT AND THAT OUR VAN COULD NOT GO ON A CAR TRANSPORT EITHER IT WAS TOO HEAVY.WE WERE FURIOUS, TIRED, HUNGRY AND UHAUL WAS NOT A BIT CONCERNED ABOUT OUR SITUATION.THEY WERE RUDE AND NOT A BIT SYMPATHETIC.THEY RISKED OUR LIVES AND THE LIVES OF OTHER DRIVERS ON THE ROAD.THEY MADE US DRIVE WITH THE BROKEN LIGHTS IN THE TOW DULLEY ALL THE WAY TO DALLAS BEACUSE THEY REFUSE TO TAKE THE DAMAGE TOW DULLEY UNTILL WE RETURN IT IN THE LOCATION DESCRIBED IN THE CONTRACT.

WE HAD TO CALL THE TOW COMPANY TO TOW THE VAN ALL THE WAY FROM PECOS TEXAS TO ROCKWALL TEXAS THAT IS ABOUT 300 + MILES .WE WERE CHARGED $1500.00 FOR THE TOW.

THE NEXT DAY I CONTACTED UHAUL AGAIN TO SEE IF THEY WOULD REFUND US THE MONEY FOR THE TOW OF OUR VAN THEY REFUSED. PASSING US FROM ONE DEPARTMENT TO THE OTHER WE NEVER GOT STRAIGHT ANSWERS.
OUR VAN WAS DAMAGED, SO WE CONTACTED REPUBLIC WESTERN INSURANCE AND THEY ARE JUST A BIG JOKE THEY DENIED OUR CLAIM BECAUSE THEY SAY THE INFORMATION FOR THE VEHICLE ON THE CONTRACT DOES NOT MATCH MY VAN.

I CALLED MY CREDIT CARD COMPANY TO STOP THE PAYMENT FOR THE RENTAL AFTER I EXPLAINED TO THEM EVERYTHING THAT HAPPENED THEY REMOVED THE CHARGES BUT NOW UHAUL HAVE THE NERVE TO SEND ME TO COLLECTION FOR NON PAYMENT,THERE IS NO WAY THEY WOULD SEE A CENT FROM ME. I AM SEEKING LEGAL ADVISE TO SEE WHAT I CAN DO SO THEY DON'T HURT MY CREDIT WITH THE UNPAID BALANCE.

I HAVE CALLED THE CORPORATE OFFICE TO DISCUSS THIS ISSUE AND I STILL HAVE NOT GOT TROUGH TO THEM.

UHAUL IS THE WORST COMPANY I HAD EVER DEALT WITH I NEVER WILL RECOMEND THEIR SERVICES TO ANY ONE NOT EVEN TO MY WORST ENEMY.

David
Heath, Texas
U.S.A.

This report was posted on Ripoff Report on 06/30/2008 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/UHAUL/DEMING-New-Mexico-88030/UHAUL-REPUBLIC-WESTERN-INSURANCE-DENIED-MY-CLAIM-FOR-DAMAGES-TO-MY-VEHICLE-AFTER-AN-ACCIDE-346040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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