- Report: #23280
Report - Rebuttal - Arbitrate
Complaint Review: UHaul Truck Rentals
UHaul Truck Rentalswww.UHaul.com Las Vegas, Nevada U.S.A.
UHaul Truck Rentals Doesn't know the meaning of the word "reservation" false promises uHELL Las Vegas Nevada
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I called them to rent a truck for an local move I needed to make on June 30th, 2002. After speaking awhile, they informed me that my "reservation" was not a guarantee that a truck would be available for me on that day. HUH? Then they said, if I was lucky enough to get a truck on that date, it didn't "necessarily" mean it would be at a local dealership. It could be anywhere in Clark County. Now, Clark County in Nevada is enormous, covering at least 300 miles. This means that I could concievably have to travel hundreds of miles just to get the truck. Since they charge $.49 per mile on local rentals, my inexpensive truck rental (that I might not even GET) could conceivably cost me hundreds of dollars to just get the truck to my home.
Since I had hired 2 men for the day to help me move, I would then have to pay them a second days pay because quite frankly, I couldn't see the reality of moving on a day I just drove 600 miles (there and back) just to get the truck. Not to mention, another 2 days rental of the truck to handle the distance.
I suggested they look up the word "reservation" in the dictionary where they would discover it meant "guarantee of a product". As I said, I will move on time no thanks to them since I had another option available to me. But I can't help but think that this practice cannot be legal. I at least wanted to alert other consumers.
Las Vegas, Nevada
This report was posted on Ripoff Report on 06/23/2002 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/UHaul-Truck-Rentals/Las-Vegas-Nevada-89110/UHaul-Truck-Rentals-Doesnt-know-the-meaning-of-the-word-reservation-false-promises-uHEL-23280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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