Hi. I too have had problems with this company. I ordered the Columbo Series and paid $85 for the set but I was told by The Canadian Post, where it was shipped out of Scarborough, ONTARIO, that it was "stuck in customs" in the U.S.
I have written to the company now several times about tracing the package but they will not respond. I tried locating their phone number to no avail, so I went back to my credit card from my bank per the charge and found out that they are UNIVERSAL GIFT VENTURES in MISSISSAUGA CA.
I was to receive the DVD set on Oct 21, but this company won't even respond. Do you know how to contact the Official Business Site where Canadian businesses are to register to conduct business? I'd like to know who the actual owner is to this company and or report them, or at least get more identifying contact information on them?
Thanks and I have an email addy if you can contact me: qualexec_at_charter_dot_net.
I also clicked on a "trusted commerce" box on their website and here is what came up:
Organization: UNIVERSAL GIFT VENTURES Compliance Programs: PCIDSS
Validated: 2007-09-14 Last Scan: 2007-09-15 00:00:00+00
UNIVERSAL GIFT VENTURES is enrolled in Trustwave's TrustKeeper remote compliance program to validate compliance with the Payment Card Industry (PCI) Data Security Standard supported by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard International, Visa International and Visa USA.
Based upon information provided by UNIVERSAL GIFT VENTURES regarding its policies, procedures, and technical systems that process and/or transmit cardholder data, and the TrustKeeper scan of those systems, UNIVERSAL GIFT VENTURES has performed the required procedures to validate compliance with the PCI Data Security Standard.
Trustwave's Trusted CommerceSM service designation indicates that UNIVERSAL GIFT VENTURES protects credit card and order information in accordance with payment card industry best practices.
For more information, please visit: www.trustwave.com
Disclaimer: Trustwave makes no representation or warranty as to whether the merchant's systems are secure from either an internal or external attack or whether cardholder data is at risk of being compromised.
2005 Trustwave Ph: 877-262-4766 (312-629-1111 outside U.S. or Canada) info_at_trustwave_dot_com
Not sure what to make of it, but it might be of help to you.
Lincoln City, Oregon