• Report: #75076

Complaint Review: UPS - OFFICE DEPOT

  • Submitted: Tue, December 16, 2003
  • Updated: Wed, January 05, 2005

  • Reported By:Saint Peters Missouri
UPS - OFFICE DEPOT
www.ups.com , Georgia U.S.A.

UPS & OFFICE DEPOT ripoff 2 years later and STILL NO INSURANCE MONEY!! ripoff Atlanta? Georgia

*Consumer Suggestion: Possible Avenue for Resolution

*Consumer Comment: Heard about the packaging.. That's what they use as their excuse to deny ALL of the claims.

*Consumer Comment: Heard about the packaging.. That's what they use as their excuse to deny ALL of the claims.

*Consumer Comment: Heard about the packaging.. That's what they use as their excuse to deny ALL of the claims.

*Consumer Comment: Heard about the packaging.. That's what they use as their excuse to deny ALL of the claims.

*Consumer Suggestion: Proper packaging originally?

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Ok, it's now 2 years later since I first filed the following report and I STILL have never been compensated by either UPS or OFFICE DEPOT!!!! I have sent letters, pictures and my story to all the news stations in ST. Louis, BBB, etc. Anyone I could think might help and I got NOTHING!! I absolutely cannot believe these companies are able to keep getting away with the SAME SCAMS over and over again!!!! Why is this allowed??????
Am I missing something here?????

Previous complaint:...

This is the letter I sent to UPS's CEO 1-02 about the damages they caused to my computer system during shipment and they keep trying to pass everything off to Office Depot, even though they denied the original damage claim when it was shipped thru Office Depot. UPS picked up the packages on their own doing from my house to be 'inspected' and upon their return, there is MORE damage than before yet they refuse to acknowledge any responsibility or damage while the packages were in their posession this second shipment.

This is regarding:
Shipment of my computer system by UPS, NOT through Office Depot. These are TWO
separate shipments not made by myself or anyone else.

SHIPMENT 1 (Sent to Des Moines Iowa by UPS through UPS)
TRACKING #'S:
PACKAGE 1- 1Z 280 EW5 26 5082 3897
PACKAGE 2- 1Z 280 EW5 26 5042 6101

SHIPMENT 2 (Sent to Independence, MO, then to my home from Independence, MO by
UPS through UPS)
TRACKING #'S:
PACKAGE 1- 1Z A34 23R 03 4033 2897
PACKAGE 2- 1Z A34 23R 03 4020 4507

Your company came to my home without prior notice and picked up my computer system to be shipped for inspection'.
This action included two separate shipments of my packages made by UPS. They were originally shipped to Des Moines, IA with one set of new tracking numbers and then were shipped to and returned to me from a place in Independence, MO with yet ANOTHER set of tracking numbers, thus it would be considered TWO separate NEW shipments done by UPS alone and NOT through Office Depot, like the original shipment made by myself was shipped.

You have denied the first claim on my shipping them through Office Depot, claiming it is the fault of the packaging. As I have said before, the packaging material used upon return is not the original packaging, nor did they return to me in their original boxes. YOUR UPS driver made the recipient in Louisiana RE-PACK them before agreeing to take them back, saying the boxes were too damaged.

The claims I am making now are due to the fact that since UPS shipped my packages to be inspected in Iowa AND Missouri, there is now MORE damages to my system and you cannot deny the fact that your shipping them caused it.

I cannot believe that a large reputable' company such as UPS will damage a persons property and try in every way to downright refuse to accept responsibility. I have never received a straight answer from any of the employees I've spoken with. One
person tells me one thing and the next will tell me something completely different. Also, supposedly the first shipment claims were denied, yet a week ago, I had a UPS man show up at my house to inspect my computer monitor, (with no prior notice to me of
course) and he was so confused by the 2 new shipping labels and 2 new sets of tracking numbers that he didn't know what to do. He ended up just writing them all down and I have not heard a word since.

Your company policy is the worst I have ever heard of for a large company that is so widely known. Of all the millions of dollars of business you do, I would think you would be able to stand up and accept responsibility when it is due.

I shipped with your company in good faith and expected my system to arrive in the condition it left in. Upon their return from YOU taking them and bringing them back during a second, totally separate shipment, the boxes are crushed and have huge
holes in them and the side seams are busted out, and this is obviously NOT due to the packaging used. It is due to extremely careless treatment during your possession of these boxes.

I want my computer system replaced by UPS, due to the fact that you are responsible for furthering the damages and it is now completely inoperable and in pieces.

I have already sent a letter explaining the situation accompanied by photos of all the damages to every news station in St. Louis, the Missouri Attorney General's Office, and the Commissioner of Insurance in Missouri.

I will be expecting a response indicating your agreement of the replacement of my computer system. This is completely non-negotiable, it is your responsibility to compensate your customers for damages you have caused.
I refuse to be treated like all the damage your company has done is my fault and if you will not compensate me for the damage you have done, I will be contacting a lawyer to further pursue this matter.

Sincerely,
Krystal G. Brent
St. Peters, Missouri

Krystal
Saint Peters, Missouri
U.S.A.

Click here to read other Rip Off Reports on UPS United Parcel Service

Click here to read other Rip Off Reports on Office Depot

This report was posted on Ripoff Report on 12/16/2003 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-OFFICE-DEPOT/Georgia/UPS-OFFICE-DEPOT-ripoff-2-years-later-and-STILL-NO-INSURANCE-MONEY-ripoff-Atlanta-Geo-75076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Possible Avenue for Resolution

AUTHOR: Cari - (U.S.A.)

The employees of UPS who told you your refund should come through Office Depot are correct. UPS is a contracted deliverer of Office Depot product. If it is determined UPS damaged the product (and it appears to be the case) Office Depot should pursue a freight claim with UPS, if they so chose. In any case, if Office Depot did not follow the UPS packing guidelines shown in the above response for the initial shipment to you, you are entitled to a refund/replacement/credit, whatever the store's policy is for these claims.

I know it's been quite some time but if you still have the ORIGINAL order # and UPS tracking #,call the store. They usually have a time limit but it appears you can demonstrate you have been seeking resolution on this for some time. When speaking with them, concentrate on the original delivery information and product condition. Too much information, like the subsequent UPS shipments to inspect the equipment, will cloud the issue.

And the issue is this: UPS, while acting as an agent of Office Depot, delivered product with concealed damage. You have pursued various avenues that exceed what any reasonable person should have to do and it's now time for Office Depot to correct the issue. If you don't get satisfaction with the first person you speak with, ask for their manager. Continue up the chain of command. Be sure to record names and dates and make them give you a date to expect a return phone call. The stopping point is Bruce Nelson, the CEO. Remain calm but be firm.

And finally, the lawyer comment is so over-used it no longer means what you were hoping. Large corporations have entire floors devoted to on-staff lawyers and are no longer frightened into action by these threats. What it signals now is the speaker will stop at nothing, including lies, to get what they want and they are not reasonable, especially if this comment is included with the first appeal. It tends to reduce the desire to make the customer happy rather than increase it. The old adage - you get more flies with honey than vinegar - is still so very true. Use it to your advantage!

Good Luck!
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#2 Consumer Comment

Heard about the packaging.. That's what they use as their excuse to deny ALL of the claims.

AUTHOR: Krystal - (U.S.A.)

No matter HOW good you package them. I shipped through Office Depot, who is supposed to be responsible (UPS told me I am NOT their customer, I'm OD's because I shipped through them, etc.) for all packaging being approved. Before I shipped my computer, I previously shipped (through the same store and with UPS) 2 separate receivers, speakers, and a CD player in regular boxes with NEWSPAPER and they were FINE.
So all their BS about packaging being responsible is just that, BS.

They know how it was packaged and it WAS packaged securely.

I just kept getting tossed back and forth between UPS and OD and no one wants to take responsibility and it is STILL not settled!
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#3 Consumer Comment

Heard about the packaging.. That's what they use as their excuse to deny ALL of the claims.

AUTHOR: Krystal - (U.S.A.)

No matter HOW good you package them. I shipped through Office Depot, who is supposed to be responsible (UPS told me I am NOT their customer, I'm OD's because I shipped through them, etc.) for all packaging being approved. Before I shipped my computer, I previously shipped (through the same store and with UPS) 2 separate receivers, speakers, and a CD player in regular boxes with NEWSPAPER and they were FINE.
So all their BS about packaging being responsible is just that, BS.

They know how it was packaged and it WAS packaged securely.

I just kept getting tossed back and forth between UPS and OD and no one wants to take responsibility and it is STILL not settled!
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#4 Consumer Comment

Heard about the packaging.. That's what they use as their excuse to deny ALL of the claims.

AUTHOR: Krystal - (U.S.A.)

No matter HOW good you package them. I shipped through Office Depot, who is supposed to be responsible (UPS told me I am NOT their customer, I'm OD's because I shipped through them, etc.) for all packaging being approved. Before I shipped my computer, I previously shipped (through the same store and with UPS) 2 separate receivers, speakers, and a CD player in regular boxes with NEWSPAPER and they were FINE.
So all their BS about packaging being responsible is just that, BS.

They know how it was packaged and it WAS packaged securely.

I just kept getting tossed back and forth between UPS and OD and no one wants to take responsibility and it is STILL not settled!
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#5 Consumer Comment

Heard about the packaging.. That's what they use as their excuse to deny ALL of the claims.

AUTHOR: Krystal - (U.S.A.)

No matter HOW good you package them. I shipped through Office Depot, who is supposed to be responsible (UPS told me I am NOT their customer, I'm OD's because I shipped through them, etc.) for all packaging being approved. Before I shipped my computer, I previously shipped (through the same store and with UPS) 2 separate receivers, speakers, and a CD player in regular boxes with NEWSPAPER and they were FINE.
So all their BS about packaging being responsible is just that, BS.

They know how it was packaged and it WAS packaged securely.

I just kept getting tossed back and forth between UPS and OD and no one wants to take responsibility and it is STILL not settled!
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#6 Consumer Suggestion

Proper packaging originally?

AUTHOR: Lynn - (U.S.A.)

Did you pack the computer according to UPS guidelines? I know that if the packaging guidelines weren't followed, UPS will deny the claim. Electronics need to be double boxed, even if they are in the original manufacturers packaging. I got the following information off of ups.com:

Double Boxing the Original Manufacturer's Packaging
Another option that includes the use of original manufacturer's packaging is double boxing. All electronic equipment should be double boxed unless it complies with the special reuse conditions outlined above. To double box the original manufacturers packaging:

Make sure that the original packaging is in good condition, and that the internal foam is not cracked or broken. If the foam is broken, replace with new foam inserts or repair with two-inch wide pressure sensitive tape. It is important that the shipment cannot move within the original manufacturer's shipping container.

Select a new shipping container that is at least six inches longer, wider, and higher than the original manufacturer's box.

Fill the bottom of the new shipping container with at least three-inches of foam-in-place, polyethylene corner or edge pads, inflatable packaging, loosefill peanuts, or other suitable dunnage material. Do not use crumpled or shredded paper.

Place the original manufacturer's box on top of the cushioning material and in the center of the shipping container, allowing for at least three inches of cushioning around the the remaining five sides of the package.

Fill the remaining empty space in the package with foam-in-place, polyethylene corner or edge pads, inflatable packaging, loosefill peanuts, or other suitable dunnage material..

Seal the shipping container with either two inches or more width of pressure-sensitive or nylon-reinforced tape, or 60-pound, three inch wide water-activated reinforced tape. Close the box securely, applying three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed.
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