• Report: #876890

Complaint Review: UPS STORE

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  • Submitted: Tue, May 01, 2012
  • Updated: Fri, May 04, 2012

  • Reported By: Sher — Statesville North Carolina U.S.A.
UPS STORE
East Broad Street Statesville, North Carolina United States of America

UPS STORE Taking advantage of customer Statesville, North Carolina

*Author of original report: Shipment

*Consumer Comment: Team Rebutt at it again

*Consumer Comment: What service did you use?

*Consumer Comment: More details..

*Author of original report: FYI

*Consumer Comment: What exactly is your complaint?

*Consumer Comment: What exactly is your complaint?

*Consumer Comment: Buying convenience

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I sent a small package to the next town. This is thirty miles away, and I was charged 27 dollars to do this. UPS is passing the buck by saying that they are not responsible for how the stores conduct their business. THEN TAKE YOUR NAME OFF OF THE STORES! This is purely taking advantage of the customer and it makes me want to not send anything by UPS again - and my business requires a lot of shipping. SHAME on this company.

This report was posted on Ripoff Report on 05/01/2012 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-STORE/Statesville-North-Carolina-28677/UPS-STORE-Taking-advantage-of-customer-Statesville-North-Carolina-876890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Shipment

AUTHOR: Hager family - (U.S.A.)

The Post Office would have been about 10 dollars cheaper. The only reason I went with UPS is because I have heard that the US mail has slowed down considerably in the past several month.

Yes I have checked with the other carriers. My point is that a manila envelope going thirty miles up the road should not cost the same as a manila envelope going 800 miles up the road.  Point taken? Thanks
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#2 Consumer Comment

Team Rebutt at it again

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Just when I thought Team Rebutt went away, still lurking around giving useless and unwanted advice. Strange how Team Rebutt always has an answer to all the world's problems.
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#3 Consumer Comment

What service did you use?

AUTHOR: seeworthy - (USA)

The details are still frustratingly vague. A manilla envelope with less than one pound of paper work in it would be $8.85 for Ground service, a bit more if it were heavier or going to a residence.

It is not rare for important documentation to be sent across town to be delivered NDA with a standard 10:30 gaurantee. It sure is a strange coincidence that it is $27 for that shipment, exactly what you paid for. The UPS representative assisting you would have explained this. If you didn't care if it got there until the end of the day (or possibly two days later) and/or $27 sounded high, it would have been unusual for you not to have question that at the time. Perhaps you needed it there the following day, but you had missed the daily Ground pickup time in your area. UPS Express/Air pickups are scheduled even later in the day.

If you're confused, check your confirmation email or call that center and ask what service you received and what time it was delivered. If it was delivered after 10:31am or later, you would receive a refund as $27 is the gauranteed NDA rate.
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#4 Consumer Comment

More details..

AUTHOR: Robert - (U.S.A.)

Okay we now know it was an 8x10 Envelope.

So what service did you get(Next Day AM, Next Day Early AM, 2nd Day, Ground...)
How much did it weigh or did you get the "letter" rate?
Was it a business or residence?
What were the Shipping and Destination Zip Codes?

The reason these questions are important are because every one of those things effect the rate you pay.  Such as Next Day Early AM is going to be significantly higher than 2nd day. 

Have you used the answers to the above questions to look at the UPS site on your own to see what they show?

If this price seemed high to you why didn't you question them when you were shipping the package?
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#5 Author of original report

FYI

AUTHOR: Hager family - (U.S.A.)

This was a manila envelope. 8 x 10. It went about thirty miles to the neighboring town.
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#6 Consumer Comment

What exactly is your complaint?

AUTHOR: seeworthy - (USA)

It seems the concern is a discrepancy between what you thought the package should cost and the actual cost. What were the dimensions and weight of the box? Was the destination zip code classified as a rural destination? Was it going to a business or residence? Did you properly round up extremity dimensions the the next inch rather than down and take into consideration any bulge? Was this in a rectangular corrugated box or something else? Did you place insurance on the shipment?

Unless you placed some assessorial feature on your package, the actual UPS retail shipping rate is the same at The UPS Stores. If you brought it to some middleman shipping outlet other than The UPS Store, FedEx Office, or the post office, you can expect to pay 25-35% too much.

There are many packages that would cost 27 dollars to ship across town. Can you give any of the details listed about to verify your concern?
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#7 Consumer Comment

What exactly is your complaint?

AUTHOR: seeworthy - (USA)

It seems the concern is a discrepancy between what you thought the package should cost and the actual cost. What were the dimensions and weight of the box? Was the destination zip code classified as a rural destination? Was it going to a business or residence? Did you properly round up extremity dimensions the the next inch rather than down and take into consideration any bulge? Was this in a rectangular corrugated box or something else?

Unless you placed some assessorial feature on your package, the actual UPS retail shipping rate is the same at The UPS Stores. If you brought it to some middleman shipping outlet other than The UPS Store, FedEx Office, or the post office, you can expect to pay 25-35% too much.

There are many packages that would cost 27 dollars to ship across town. Can you give any of the details listed about to verify your concern?
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#8 Consumer Comment

Buying convenience

AUTHOR: MochaG - (United States of America)

You do not need to use them because there are other carrier that could be compared to the UPS. My company switched from them to the Fed many years ago because of the price. Though, there are a few incidents occurred but it could happen with any carrier anyway. If you need to ship a lot, you should start looking for other carriers to compare the price as well.
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