- Report: #1044960
Report - Rebuttal - Arbitrate
Complaint Review: UPS Store #1770
UPS Store #17701521N. Argonne Rd. Spokane, Washington United States of America
UPS Store #1770 Lisa & The store owner/manager The worst UPS shipping service in Spokane & Spokane Valley Area Spokane, Washington
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The most convenient way to ship at the time was to drop it off at a UPS Store #1770 in Spokane Valley, WA. While at the counter, I asked Mark for shipping cost and was quoted $152.92, this included an automatic $100.00 damage or loss insurance. I made the decision this would be sufficient, but knew it wasn't if I had to replace it. I took my chances since I have never had anything damaged in UPS shipping before. There was a Red Fragile Tag placed and the clerk suggested I write it on the box as well. He allowed me to use his felt tip marker and so I mark the box FRAGILE in large letters. The item sat on their floor for about 2 hours until a UPS driver picked it up for delivery to Austin, TX. [continued below]....
The next day I get an email from the owner in Austin that she hung up on him when he called. He was advised as well to inform UPS Store to call TIA, so he can get his property returned back to him in Austin. He said, She was rude and threatening and refused to contact UPS. Shortly after reading the email sent by the owner, I get a phone call from the UPS Store owner or manager. She was ballistic and telling me to pick up this *^%#+$ package or else. Again, I explained I was not the owner and cannot make a decision on the package or listen to her dirty mouth, Im sorry its not my responsibility. Contact TIA and the owner for further information. Oh man, this girl had a mouth and she used it beyond the call of duty to any customer. She screamed at the top of her lungs at me and said, If the package is not picked up, she will have it removed and thrown out and that will be the end of it, and she then hung up on me. The reason they wanted me to pick it up, in my opinion was only because they did not want to be responsible for returning it to the owner. They wanted me to pay another $150.00 to resend it and they did not want to have it any other way. They told me that they would not contact UPS or the owner and that convinced me they just wanted to get off the hook of resending back to its rightful owner. I decided I had to protect the investment from an irate store owner by all means and the following day I made a decision that cost me a lot of additional money and the sale. I went to the UPS Store and picked up the package. I had to since I was dealing with an unprofessional merchant threatening to destroy a $1200 item that never got shipped properly and was damaged. I have to pay back the owner now for his cost; I lost $152.92 in shipping and merchandise that was returned to me despite the owners request and mine. This is a routine scam brought on by UPS and the store I paid to have this item shipped by UPS. This is how it worked on me. Since I took the package to UPS Store and paid them for the postage to have a UPS driver pick it up, I am no longer the shipper but a 3rd party. Again, this makes me not the owner once the new shipper has possession of the package. UPS damages the package which was packaged very well for transport, but had something extremely heavy dropped on it. Delivers the package, the new owners except the package, calls me with the information. I make a claim and rep picks up package and doesnt return it upon owners request. Ships it back to the now shipper (UPS Store) and they threaten customer to remove it so they no longer have responsibility as a shipper. UPS produces its own inspection of packaging which is 100% bias to the fact it was packaged correctly and denies the claim for repair or replacement. The UPS Store (contractor) receives the claim decision because I am a 3rd party now and ownership of the package it null? The UPS Store has me remove the package eliminating the chance for me to support my evidence of sufficient packaging with photos and proof of proper packing. I have read many identical instances online about these tactics and I demand refund of my shipping cost for a package not delivered as requested. Making policy decisions on a whim by the store and being lied to by UPS is a scam by both companies. I can assure you after UPS made the decision to arrange these policies with a contracted wanabe shipper; their claim request went to almost 0% guaranteed. They place responsibility onto an unprofessional contractor that treats its customers like dogs.
If I insured package for full amount I would be out entire amount based on UPS's bias non 3rd party package inspection process denying claims. Not allowing proving proper packaging is null because UPS Store has denied any further submission to support my proof of proper packaging or communications. The package was returned to me, so in reality the package was never sent properly since it was not returned to owners possession for repairs. I deserve all my shipping cost to say the least. $152.92.
This report was posted on Ripoff Report on 04/20/2013 11:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-Store-1770/Spokane-Washington-99212/UPS-Store-1770-Lisa-The-store-ownermanager-The-worst-UPS-shipping-service-in-Spokane-1044960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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