- Report: #920433
Report - Rebuttal - Arbitrate
Complaint Review: UPS Store 5885
UPS Store 58851024 Centerbrook Lane Suffolk, Virginia United States of America
UPS Store 5885 UPS destroys packages and lies about "insurance". Suffolk, Virginia
*Consumer Comment: Verify packaging integrity.
When the box arrived at the buyers house a few days later, there were holes in the top of it and it had obviously been mishandled. When the buyer opened it, surprise surprise! it was broken in half.
Luckily (or so I thought), I had insured it for the @2,000 that it sold for. Well it turned out that UPS doesn't actually insure anything. They just make you give them a value that they might pay back if it gets broken.
Needless to say, they would not pay my claim. The said it was my fault. That boxes inside boxes and three rolls of bubble wrap were not enough. I bought the sculpture from Spain, it was shipped to me with less secure packaging than what I put around it this time. Plus, not enough packaging does not explain how it got holes in the box during shipping.
The woman at the UPS store told me it was not the stores fault, because they turned the box over to a driver. The UPS 800# told me it was not their fault, because I shipped from a UPS store.
Every time I call the store the manager (Kim) tells me she will call me when she has more information. She has never called me once. When I asked for the store # on the phone, she tried to give me the store phone number. The number that I had just dialed to be talking to her.
I was never told what they were selling was not really insurance or I never would have used them in the first place.
So now I am out $2,000 and it seems like UPS does this all the time. Their customer service is horrible, not a single UPS employee has been nice during this ordeal and one even accused the person I sent the package to of breaking it. Needless to say, I will never use UPS again.
This report was posted on Ripoff Report on 07/31/2012 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-Store-5885/Suffolk-Virginia-23434/UPS-Store-5885-UPS-destroys-packages-and-lies-about-insurance-Suffolk-Virginia-920433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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