- Report: #1161914
Report - Rebuttal - Arbitrate
Complaint Review: UPS Store Balcones Woods Austin, TX
UPS Store Balcones Woods Austin, TX5114 BALCONES WOODS DR SUITE #307 Austin, Texas USA
UPS Store Balcones Woods Austin, TX The UPS Store The Arboretum Area Ripped off on Bad Packing By Balcones Woods UPS Store Austin Texas
*Consumer Comment: If you supplied the box, then how can they be responsible for it?
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I shipped a large audio amplifier through this store. Dropped it off in a box I provided and asked for it to be sealed and packed. They did both and the amplifier was damaged in shipping. Damaged so bad it looked like it had been thrown out of an airplane. I also added $400 in insurance to cover the cost of the amplifier, which was denied by UPS after they saw the packing job, stating that, "There is no way a UPS store packed this." Well they did. I went back into the store to discuss this with the woman behind the counter who had packed it. She argued over the semantics of them packing it and that I did not pay for "packing." I paid $60 for shipping and asked that it be packed and sealed. It was both packed using their packing materials aside from the box and it was sealed by them, but so poorly the amplifier was irreparably damaged. They refused to cover the $400 I was out and I HIGHLY recommend not giving them your business. Thanks for nothing Balcones Woods UPS Store!
This report was posted on Ripoff Report on 07/14/2014 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-Store-Balcones-Woods-Austin-TX/Austin-Texas-78759/UPS-Store-Balcones-Woods-Austin-TX-The-UPS-Store-The-Arboretum-Area-Ripped-off-on-Bad-Pa-1161914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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