• Report: #1161914

Complaint Review: UPS Store Balcones Woods Austin, TX

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  • Submitted: Mon, July 14, 2014
  • Updated: Mon, July 14, 2014

  • Reported By: LukeG — Austin Texas
UPS Store Balcones Woods Austin, TX
5114 BALCONES WOODS DR SUITE #307 Austin, Texas USA

UPS Store Balcones Woods Austin, TX The UPS Store The Arboretum Area Ripped off on Bad Packing By Balcones Woods UPS Store Austin Texas

*Consumer Comment: If you supplied the box, then how can they be responsible for it?

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I shipped a large audio amplifier through this store. Dropped it off in a box I provided and asked for it to be sealed and packed. They did both and the amplifier was damaged in shipping. Damaged so bad it looked like it had been thrown out of an airplane. I also added $400 in insurance to cover the cost of the amplifier, which was denied by UPS after they saw the packing job, stating that, "There is no way a UPS store packed this." Well they did. I went back into the store to discuss this with the woman behind the counter who had packed it. She argued over the semantics of them packing it and that I did not pay for "packing." I paid $60 for shipping and asked that it be packed and sealed. It was both packed using their packing materials aside from the box and it was sealed by them, but so poorly the amplifier was irreparably damaged. They refused to cover the $400 I was out and I HIGHLY recommend not giving them your business. Thanks for nothing Balcones Woods UPS Store!


This report was posted on Ripoff Report on 07/14/2014 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-Store-Balcones-Woods-Austin-TX/Austin-Texas-78759/UPS-Store-Balcones-Woods-Austin-TX-The-UPS-Store-The-Arboretum-Area-Ripped-off-on-Bad-Pa-1161914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

If you supplied the box, then how can they be responsible for it?

AUTHOR: Seeworthy - ()

The box is as important as the padding? Was it a new box? What was the rating on the box (should have been at least a like new 275 ECT double walled for an amp like that). Did the box allow at least 3-4" of space around the amp? 

Insurance only covers damage if it's packed to shipping guidelines, which are similar with all common carriers. If you haven't already, ask for the printout from UPS with the specifics of why the claim was denied. That verification would be similar to what FedEx would provide. If it says anything about the box or that the box did not provide adequate cushion space around the amp, then the only person to be blamed is whomever provided the box. If someone was trying to save money by providing a box that was too small or had inferior cardboard, there's no padding that can be done to make the shipment meet minimum requirements for safe/insurable shipping with any carrier.

If you had bought the box, the claim reimbursement would have included what ever you paid for that box and all the packing. Then again, it likely would never had been damaged in the first place.

Someone was being cheap here, and I don't think is was the packing place. They usually do it to make a profit and would have also provided the box, making it fully insurable. But that would have cost money, so it's their fault then. Right?

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