- Report: #959771
Report - Rebuttal - Arbitrate
Complaint Review: UPS store Maricopa Arizona
UPS store Maricopa Arizona2098 N John Wayne Pkwy Maricopa, Arizona United States of America
UPS store Maricopa Arizona Advised 39.00 ship to Canada. When arrived charged another 70.00 never advised of.Called liar when confronted manager.Manager charged with assault in store Oct.21 2012. Maricopa, Arizona
*UPDATE EX-employee responds: So True
*REBUTTAL Owner of company: Under New Ownership!!!
*Consumer Comment: Slander.
*Author of original report: Manager UPS store
*Consumer Comment: This poster has a problem, and it's not with brokerage fees.
*Consumer Comment: Standard Procedure
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I was told by the clerk that it would cost $38.00(and change) and it would arrive in about a week.A week later my son phoned me and told me it arrived and he had to pay to pay a$70.00 brokerage charged. This was never mentioned to me and had it been I would have never used UPS.
I contacted UPS and was told there was nothing they could do as there stores we franchises and I would have to deal with the store.
I went to the store and asked to speak to the manager when I told him I had not been advised of this brokerage charge and I wanted to be reimbursed he told me that was simply not true his staff advise everyone of this unless it was a new staff member and as far as he was concerned that was not the case.I told him I did not appreciate being called a liar and planned on lodging a complaint and advising all my Canadian friends living in Maricopa how this store does business.
He told me That I better be careful about doing that and told me to get out of his store. On Oct 21 2010 the manager of this store was charged with assaulting a female staff who was in the store on business.I filed a complaint with mail box etc but expect it will go no where and this man will be able to push people around and stay in business.
This report was posted on Ripoff Report on 10/25/2012 12:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/UPS-store-Maricopa-Arizona/Maricopa-Arizona-85139/UPS-store-Maricopa-Arizona-Advised-3900-ship-to-Canada-When-arrived-charged-another-70-959771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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