- Report: #951844
Report - Rebuttal - Arbitrate
Complaint Review: UPS
UPS55 Glenlake Pkwy NE Atlanta, Georgia United States of America
UPS United Parcel Service Destroyed Computer During Delivery Atlanta, Georgia
*Consumer Comment: Why are you bent on focusing on only on UPS for the blame?
*Consumer Comment: What about the manufacturer?
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I was told to take the system to a UPS store and ship it back. When I reached the UPS store I was told they could not send my system as it was valued over $900, and would need to contact a driver to pick it up. The staff at the UPS store was by far the most rude people I have had to deal with, and they have always been that way at this particular store. When I finally got them to give me the number to call for a driver, the driver was rude and tossed my 80lb computer in the back of his truck like it was a box of tennis balls- very carelessly.
The system was repaired and sent back to me with even more foam and materials packed inside that before, but when it was delivered the driver placed the crate on it's side, when it is clearly marked which side is "up". I once again noticed boot prints on the crate, but this time it was covered in prints on ALL sides. I took pictures and opened the system and once again attempted to start it. It did not work, and opening the system up showed significant damage inside- a broken fan, and the motherboard and graphics card once again broken. I have once again sent the system in for repairs, and was treated with disrespect by UPS once again. This system was expensive and although the parts are being fixed I have no way of knowing if other components are being damaged that will become evident in the future. I am sure the system will come back to me later this month likely broken again and I am very frustrated with UPS.
This report was posted on Ripoff Report on 10/06/2012 08:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS/Atlanta-Georgia-30328/UPS-United-Parcel-Service-Destroyed-Computer-During-Delivery-Atlanta-Georgia-951844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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