- Report: #1146802
Report - Rebuttal - Arbitrate
Complaint Review: UPS
UPS Failed to deliver my package...and the horrible customer service took zero responsibility Encino Nationwide
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This was the live chat report from UPS after they failed to drop off a package to address.
Initial Question: Never received my package Carla V.: Hi, this is Carla V.. I'll be happy to assist you.
Carla V.: I am sorry to know that your shipment has not arrived.I know how important this package is for you. Just a moment while I check on that.
Carla V.: I have checked the status of your shipment in our tracking system. Our records indicate that your shipment was delivered today at 13:44 to the following address:
XX14 XXXXXXXX AVE. #XX
ENCINO CA 91316
Your shipment was released at the following location:
Jason: I live in an apartment building...there is no porch.
Carla V.: Have you had the opportunity to check the delivery location?
Jason: There's no package.
Carla V.: Have you had the opportunity to check with other members in the household?
Jason: In the apartment building?
Jason: Do you know what an apartment building is?
Carla V.: I am sorry that information is not on the system. At this point, a package investigation is required to further research this shipment. Please contact Amazon directly. Amazon prefers to handle shipment inquiries like this one directly with you. I am unable to contact them on your behalf.
You can report this situation on Amazon's web site using the following link:
Carla V.: Options are available to have Amazon.com contact you via e-mail, phone, or chat. You may also enter your telephone number and have an Amazon.com representative give you a return call.
Jason: So basically, your driver screwed up and you're blaming Amazon?
Jason: I'm going to post this chat online for my readers to see.
Carla V.: I understand that this option do not completely meet your needs. I wish there were other alternatives available.
Jason: Call you driver and find out what they did with the package...that's an option.
Carla V.: Unfortunately, I don’t have any other resolution options to provide. I am sorry that I am not able to completely resolve your situation through chat support. Thanks for contacting us. Bye now.
Carla V. has disconnected.
This report was posted on Ripoff Report on 05/14/2014 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/UPS/nationwide/UPS-Failed-to-deliver-my-packageand-the-horrible-customer-service-took-zero-responsibi-1146802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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