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Report: #1059335

Complaint Review: UPS - newark New Jersey

  • Submitted:
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  • Reported By: Donovan — east orange New Jersey
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  • UPS 70 Gould Ave newark, New Jersey USA

UPS Discrimination, False Claims, No Show newark New Jersey

*Author of original report: Wow...

*Consumer Comment: Wow..

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I live in an apartment building in an urban area of New Jersey. When I order something on online that requires delivery service the provider is almost always UPS. Most of the time I don't have a problem getting my package because the gentleman who works the route is African American and is comfortable doing his job in my neighborhood. It's not a bad area but the city itself is predominately African American. However when he's on vacation or not on duty there is a Caucasian delivery driver who covers for him. In those instances I NEVER receive my package. Instead this Caucasian driver will skip my delivery and report that no one was home upon attempted delivery.

In EVERY instance I am home waiting for him to show and in every instance he never shows. I was told by some people who work for UPS that there is a stigma by Caucasian drivers againist neighborhoods like mine. Comments like "their truck might get robbed" is what they say in the workplace when talking about delivering to largely African American areas. It's discrimination, it's against the law and yet it continues because customers like me have no recourse to stop. It's always my words against the driver's. There is never an info notice number to prove he tried to deliver the package and didn't just bypass the delivery altogether which is excactly what he does.

There is a management office next to the entrance of my building which has cameras and people monitoring daily who comes and goes. Whenever a UPS driver does come they sometimes have to be let in by someone in the office in order to leave a info notice on the door if no one answers the buzzer. If in fact each and every time the driver in question was showing up like he claims he would be seen on camera in front of the building at the exact time and date he says he was there ringing my buzzer. I always check with the management office and the woman always says the same thing....UPS never came today.

Unfortunately the office does not hold packages for it's residences and unless the regular African American driver is working I have to drive down to the local UPS branch and pick it up. I pay the same delivery fee as someone in the suburbs and yet I'm forced to pick up my packages in situations like this. The company never does anything about it. I talk to some supervisor who apologizes but beyond that nothing changes. I wish drivers like this could be held accountable for discrimination but again it's always my word against his. I can't send UPS a copy of the video tapes from the camera proving he was not here when he said he was and short of that I have no proof. It's my word against his and so he gets to keep his job and does to me every single time. It's shameful and sad.

This report was posted on Ripoff Report on 06/15/2013 01:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ups/newark-new-jersey/ups-discrimination-false-claims-no-show-newark-new-jersey-1059335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Wow...

AUTHOR: Donovan - ()

POSTED: Saturday, June 15, 2013

FIRST ALL THERE WAS A WHITE FED-EX DRIVER WHO USED TO PULLED THE SAME CRAP. I CALLED HIM ON IT, TALKED TO HIS SUPERVISOR AS WELL AND HE STOPPED DOING IT. BEOFRE THAT IT WAS ALWAYS THE NOBODY'S HOME CLAIM UNTIL ONE DAY I SAW HIM ACROSS THE STREET DELIVERING AT A STORE AND CONFRONTED HIM. HE APOLOGIZED TO ME AND ADMITTED THAT HE DIDN'T WANT TO LEAVE HIS TRUCK IN MY PARKING LOT THINKING SOME PEOPLE MIGHT STEAL FROM HIS TRUCK. I AM NOT THE ONLY ONE WHO HAS MADE THIS COMPLAINT. HALF OF MY BUILDING HAS COMPLAINED ABOUT THIS UPS DRIVER AND HALF THE BUILDING CONSTANTLY HAS TO ENDURE THE SAME THING. SO BEFORE YOU ASSUMED IT'S ONLY ME YOU SHOULD HAVE ASKED THAT QUESTION. SECOND, I LIVE IN A DOWNTOWN BUSINESS PART OF THE CITY. THERE'S NO OTHER RESIDENCES WITHIN MILES. NOT PICKING UP AND DELIVERING FROM BUSINESSES WOULD COST HIM HIS JOB BECAUSE WHAT CAN HE SAY... "THE STORE WAS CLOSED." SKIPPING MY APARTMENT BUILDING WOULD BE EASY TO GET AWAY WITH SINCE HE ONLY DELIVERS IN THIS AREA ONCE IN A WHILE WHEN THE REGULAR GUYS ARE NOT WORKING. WHAT'S A FEW COMPLAINTS EVERY COUPLE MONTHS FROM SOME RESIDENTS IN THIS AREA. MANY DRIVERS PROBABLY GET A FEW COMPLAINTS A MONTH ANYWAY. HIS BOSS PROBABLY CHALKS IT UP TO THE USUAL CALLS THEY GET FROM PEOPLE AND ALL AROUND COMPLAINING. BUT WHEN THE DRIVER ADMITS TO BEING AFRAID THAT SOMEONE INSIDE MY BUILDING WILL "ROB HIM"  THAT'S NOT JUST SOME DELUSIONAL THINKING ON MY PART ABOUT WHY I NEVER GET MY PACKAGE WHEN HE'S WORKING. I ONCE HAD MY WIFE LITERALLY WAIT IN THE LOBBY OF OUR BUILDING AT AROUND THE TIME HE USUALLY SAYS HE WAS HERE. ON THAT DAY HE SAID HE WAS OUTSIDE MY APARTMENT AT 12:30PM, MY WIFE WAS STANDING THERE WITH THE BUILDING MANAGER AT THAT TIME AND WOULD HAVE LITERALLY BEEN FACE TO FACE WITH HIM. SO IN ESSENCE HE LIED. WHEN ASKED WHY IF HE WAS THERE HE DIDN'T LEAVE AN INFO NOTICE HE SAID "I RAN OUT". SO EVERY TIME I HAVE A PACKAGE AND HE'S THE DRIVER ACCORDING TO HIM I'M NEVER HOME AND NOT ONLY THAT BUT HE JUST HAPPENS TO NOT HAVE ANY INFO NOTICES TO LEAVE?? HE'S SLACKING ON HIS JOB, HE KNOWS IT, I KNOW IT. I KNOW HE'S WHITE BECAUSE THE DRIVER WHOM HE COVERS FOR TOLD ME AS MUCH AND ALSO TOLD ME ABOUT HIS COMMENTS THAT "BLACK PEOPLE LIKE TO STEAL." HE HATES COMING TO MY APARTMENT FOR FEAR OF BEING ROBBED AND IT'S AS UGLY AND SIMPLE AS THAT. THE LOCAL BUSINESS OWNERS ARE MOSTLY LATINOS AND INDIANS WHICH IS LESS FRIGHTENING TO HIM I GUESS. AS TO YOUR OTHER STATEMENT, THE MANAGMENT PERSONNEL AT MY BUILDING ARE WHITE PEOPLE SO YOUR COMMENT ABOUT NOT WANTING TO LET IN A WHITE PERSON IS ILLOGICAL. THIS ALL COMES DOWN TO ONE MAN WITH A PHOBIA WHO NEEDS TO STOP ALLOWING HIS IMAGINATION OF A GANG OF BLACK PEOPLE INSIDE MY BULIDING WAITING TO JUMP HIM AND TAKING HIS WALLET TO RUN WILD. THE OTHER WHITE GUY GOT OVER HIS PREJUDICE AND SO CAN HE WHILE DOING HIS JOB.

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#1 Consumer Comment

Wow..

AUTHOR: Robert - ()

POSTED: Saturday, June 15, 2013

First of all a delivery driver does not just deliver to one address...they have an entire area that may be several hundred addresses.  You as much as what ever dilusion you are under are not the only delivery on this route..in fact I would bet that you are not even the only delivery in your building.  So are you going to say since you live in a predominatly African American area that this Caucasian Driver spends his entire day just filing notices that everyone in the area is amazingly not at home?  Also, Delivery Drivers not only Deliver items..they pick them up as well.  So if you are correct in your theory that he doesn't deliver in the area..that would automatically including him not picking up packages as well.  

So now you have a UPS Driver who has everyone on his route not at home, and he didn't pick up a single package...don't you think that his supervisors would start to notice that?  Especially if like you every single person on that route now has to go to the shipping center to pick up their packages? 

I also wonder how you know that the driver that covers him is Caucasian.  After all you NEVER receive a package and he NEVER shows up on the security camera. 

Here is a thought..you said SOMETIMES the driver must get someone in the management office to let them in.  Perhaps the people in the managment office don't want to let a Caucasian Driver in.  Perhaps you should go down and ask to look at the security video for the entire day, on one of these days that you say you don't get a package.

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