I'm DISGUSTED with US-1 Van Lines! Total bait & switch on the pricing. The did a thorough binding estimate - checked everything in every room. I even pointed out every item just so I would know what to expect. While loading my items, the head of the crew said it was going over and that the company does this all the time!!
I went back and forth for WEEKS trying to resolve the issue. "Lisa" from US-1 told me that even though it was their guy's mistake the estimate was bad, I had to pay for it...despite the estimate being binding! They also talked me into their "professional" packaging to ensure that some of my delicate items were OK. Well, the few I packed arrived in perfect shape and the ones the movers packed ALL broke!!
It took almost 3 weeks after I asked for delivery to get my items. Part of the excuse for that was that a driver can only drive 700 miles every day...and they only sent 1 DRIVER! The company tried to force me into waiving any rights I had to go after them for damages in exchange for knocking $250 off of the more than $1,000 extra expenses...not including hundreds of dollars in damages for missing and broken items!
There's no need to only rely on this report - this company has complaints all over the place. Plenty more on this site alone.
I REALLY wish I had just gone over to (((competitor's name redacted))), rented a truck and paid a couple of the guys who really want the work to do the job. NEVER use US-1 - it's a DISASTER. I feel that it's a scam, they will try to defraud you and steal some of your property in the process. I'm looking forward to some screwy response like I got to my complaints below. Just be careful and don't just think "they're all" like this one! It's NOT worth it! UGHHH!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name