- Report: #275444
Report - Rebuttal - Arbitrate
Complaint Review: US AIRWAYS
US AIRWAYSPhoenix, Arizona Nationwide U.S.A.
US AIRWAYS my worst flight experience with USAIRWAYS, their awful customer service, and their terriblly rude staff LAS VEGAS PHOENIX ARIZONA
*Consumer Comment: making judgements when not there
*Consumer Comment: Hmmmm
*Consumer Suggestion: Really? I think not...
*Consumer Comment: a few comments
*Consumer Suggestion: craziness
*Consumer Comment: US AIR IS BARELY HANGING ON BY A THREAD
*Consumer Suggestion: There is more to the story here
*Consumer Comment: As fare as the flight attendant I just do not believe that happened the way you said it did
*Author of original report: las vegas airport does not have a mcdonalds
*Consumer Suggestion: Why take the red eye?
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First of all, our departure flight left late. we arrived in Las Vegas and were supposed to board another flight to Atlanta. Unfortunately, we missed that flight THANKS TO USAIRWAYS. went to the customer service desk and the woman told us that the next flight out to ATL was 24 hours later. We were given no accomodations whatsoever except for a number to call for nearby hotels.
It was past 11 pm. my children and husband were tired. we stayed overnight at fairfield inn which was about 15 minutes away from the airport. the shuttle bus had to transport us back and forth.
The next day we were dropped off at the airport, checked in, waited for our flight. my daughter drank all her milk, had to go and look for some. resturants did not have any milk. they recommended going to starbucks. starbucks didn't have any. my kids slept on the floor. we waited until 11 pm to board the next flight. we still couldn't find any milk, so i asked the lady at the departure gate and she told me that she spoke to the airflight staff and made sure that me and my family be accomodated.
we boarded the plane shortly after and we were just relieved. we waited for our milk. no one came by. my husband politely asked one of the male flight attendants for a pint of milk. he said they didn't have any. we told him that we already spoke to the customer service rep at the departure gate and she said it wouldn't be a problem. he gives us a look, goes to the front. comes back and tosses the milk onto my husband's lap and says, "NEXT TIME YOU NEED TO BRING YOUR OWN MILK!" and walked pass us!!!
i have already been irritated enough at the fact that we were stuck in Las Vegas THANKS TO USAIRWAYS. i was already irritated that we had to spend an extra night in LAS VEGAS and paid for our night there. and i was already irritated to see my children sleep on the floor in the Las Vegas airport. So to have this US AIRWAYS jerk give us an attitude and rudely throw the pint of milk at my husband as if we're some poor beggars who couldn't afford to get our own, I WAS PI**ED.
so i did exactly what anybody else would do if they were treated that way. I confronted the jack-a** in front of everyone and strangely, the coward couldn't even look at me!! the other flight attendant assured us that we would be given his name and employee id at the end of the flight. and afterwards when everyone left, we got up and approached the coward and he wrote his name on a piece of scratch paper and gave it to me and told me he wasn't allowed to give his employee id out. son of a b***h.
so i filed a complaint to FAA and USAIRWAYS and i two months down the line, i receive a BS letter of apology and complimentary drink/headphone coupons for my next flight with USAIRWAYS.
f*** you, USAIRWAYS.
In the Heart of California, California
This report was posted on Ripoff Report on 09/20/2007 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-AIRWAYS/nationwide/US-AIRWAYS-my-worst-flight-experience-with-USAIRWAYS-their-awful-customer-service-and-th-275444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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