- Report: #758842
Report - Rebuttal - Arbitrate
Complaint Review: US Airways
US Airways4000 111 W. Rio Salado Parkway, Tempe, AZ 85281 Tempe, Arizona United States of America
US Airways Thank you for you treatment of a disabled veteran, battling cancer who recently lost their mother Tempe, Arizona
*General Comment: Bereavement rates
*Consumer Comment: Re: bereavement rates
*Consumer Comment: Sorry for your loss Yvonne.
*Consumer Comment: bereavement rate?
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My mother fell and broke her back about two months ago and her health began failing while at a rehabilitation center. After becoming unresponsive she was transferred to a hospital.
I frantically canceled appointments, borrowed money, booked a flight and arrived a mere three days before she passed away. In the rush to get my mother's side, I accidentally booked my return flight nearly a month from my arrival which will cause me to cancel even more cancer screening appointments, follow up procedures and a root canal.
I contacted the airline to try to change my flight, not expecting anything free, just the respect of a bereavement rate. My first call was answered by a gentleman in Manila and he was very difficult to understand. He informed me the bereavement rate is $150.00, the same as a normal change on the US Airways website.
My second call was answered by a woman in Manila who was equally difficult to understand. She told me to change my flight it would be $175 plus an additional $60. This is higher than the normal or bereavement rate. I asked to speak with a supervisor in the United States who spoke English. She complied and transferred me.
I spoke with the supervisor, Tony B., in Phoenix, AZ. She told me the change would cost me $398.75 but that after I file my paperwork and get approval I will be reimbursed $150 within the next six months. That would be an additional net cost to me of $248.75 if they approve the bereavement request. Any way you look at it the price is more than a normal ticket change and not a bereavement rate. Additionally, each person I talked to kept raising the price with it continually skyrocketing above their normal rates.
As a disabled veteran with ongoing medical problems, I do not have money to squander. I didn't ask for a handout, only respect for my loss in the form of a bereavement rate which is normal for major airlines.
Instead, I was bounced around the world, handled by personnel who were obviously reading from a screen and who could barely speak English.
Since I declined their "wonderful" offers, I now have to cancel another appointment and hope it won't take so long that my cancer will have returned or spread, if still present.
The only way I can afford to live off of my pension is to live in an underdeveloped country instead of the country I love so much and served honorably.
This report was posted on Ripoff Report on 07/31/2011 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/Tempe-Arizona-85281/US-Airways-Thank-you-for-you-treatment-of-a-disabled-veteran-battling-cancer-who-recentl-758842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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