On June 27, 2007 I was forced to check my G4 Mac Powerbook with my luggage on a US Airways flight due to a back disability. (My lap top was in it's own computer bag.) I was questioned in a unusual way by the TSA but didn't think anything of it at the time.
Our flight left from LAX an hour late and everyone missed their connection in Las Vegas. When asking for my baggage I was denied access and told that everything was locked in a secure room and it would not be released.
The next morning I asked again for my baggage and once again I was lied to. I was told that until I had a flight out my baggage would stay secure. In other words it would be on the plane I was on.
When I got to Dallas Forth Worth my baggage did not come down the turn-style. I looked over at a pile of luggage and saw my green dufflebag had arrived before me and was left where anyone could simply walk off with it. (But no computer bag in sight).
Due to US Airways' lies, negligence, and continued illegal practices, I have a loss of approx. $2,600 and had to borrow money to purchase another computer. My computer is my livelihood, like many people who've this happen to them, I had no choice.
At every turn, regarding compensation, US Airways has shut me down. In their eyes the consumers' have no rights. After their first investigation, which they don't let you see, they send a letter of "We regret to inform you".
What people should be concerned about is one thing. If US Airways is in the theft/or organized crime business-how safe are their flights? If they can't transport our property safely -How safe are we? Who will be next?
This concerns me deeply. I lived in NYC when we were hit. How many more holes do we need in our security? This is a Federal issue.
I am boycotting US Airways until they reimburse me and every other consumer they have ripped off.
Boycott now. We, the people, need to shut US Airways' criminal activity down now.