• Report: #769498

Complaint Review: US Airways

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  • Submitted: Fri, August 26, 2011
  • Updated: Fri, August 26, 2011

  • Reported By: Former US Airways Flier — Lake Forest Illinois United States of America
US Airways
111 West Rio Salado Parkway Tempe, Arizona United States of America

US Airways USAir, US Air Ticket Exchange Ripoff Tempe, Arizona

*Consumer Comment: Fairly standard

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US Air's ticket exchange policy is cleverly rigged against the customer and to the benefit of US Air.

It's clever because unless you're a lawyer who spends his days reading the fine print of purchase agreements, you won't know in advance that you're going to be ripped off. Follow the calculations below carefully because you could be their next victim.    

I purchased a "nonrefundable" $600 ticket for a flight that I later had to reschedule. Of course, I knew about the $150 "change fee" when I made the new reservation.

The new reservation cost $400. So naturally I expected to pay $400 plus the $150 change fee and for US Air to credit me for the $600 nonrefundable ticket I bought earlier. In other words, US Air would credit my account $50. The calculation is: New Ticket ($400) + Change Fee ($150) - Old Ticket ($600) = $50. Right?

Wrong! Instead, US Air refused to credit the full $600 I earlier spent. Rather, they only credited the cost of the new ticket, $400. So I ended up paying $750 for a flight advertised at $400. Their calculation is Old Ticket ($600) + Change Fee ($150) = $750. They don't care that the new ticket costs less than the old one.    

So here's what going on:


  1. When you buy a new ticket that costs more than the old one, US Air charges you a $150 change fee plus the amount by which your new ticket costs more than the old one. That is, if your old ticket costs $600 and the new one costs $1,000, you're going to be billed $550. The calculation is New Ticket ($1,000) - Old Ticket ($600) + Change Fee ($150) = $550.


  2. But when you buy a new ticket that costs less than the old one, US Air charges you the full price of the old ticket anyway. You get no credit for the fact that the new ticket costs less than the old one.

So, with US Air it's heads you lose, tails US Air wins. They can count me out of this ripoff game.                  

 

This report was posted on Ripoff Report on 08/26/2011 07:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/Tempe-Arizona-85281/US-Airways-USAir-US-Air-Ticket-Exchange-Ripoff-Tempe-Arizona-769498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Fairly standard

AUTHOR: Robert - (U.S.A.)

Your ticket is NON-Refundable that would mean that you are not entitled to ANY refunds.  So if your new flight is less than the one you changed you don't get the difference back.

Based on their requirements it should have been no extra cost.  You just wouldn't get the $50 difference back.  $400 - $600 + $150 = ($50), but because it is non-refundable you "forfeit" that credit.

Not exactly sure how you think it costs you $750, based on what you wrote and the math this does not seem possible.  You are stating that you paid $600 + $150 = $750 but seemed to forget the $400 that you said they credited you.  So that would be $750 - $400 = $350.  If that is actually what they did you would have had a $250 credit.  But even in that case you wouldn't be entitled to it.

From US Airways

Here are the rules:
If a reservation is canceled on/before the ticketed departure date, the value of the ticket may be applied toward future travel up to one year from the original issue date. Travel on the new ticket must be completed within one year of the original date of issue.

If any part of the ticket is unused after the ticketed departure date and the reservation has not been canceled, the ticket has no value.

Once the value of a non-refundable ticket has been applied towards the purchase of a new ticket, the original ticket is considered valueless.

Any difference in fare, if greater, must be collected. No refund is given for a decrease in fare (no residual value) and residual amount cannot be applied to the change fee. All non-refundable values remain non-refundable.
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