• Report: #238725

Complaint Review: US Airways

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  • Submitted: Sat, March 10, 2007
  • Updated: Fri, March 16, 2007

  • Reported By:Mesa Arizona
US Airways
Tempe, Arizona U.S.A.

US Airways - America West Unsolicitated Emails. Failure to remove email from list. ripoff Tempe Arizona

*Consumer Comment: Block the email

*Consumer Comment: Block the email

*Consumer Comment: Block the email

*Consumer Comment: Block the email

*Author of original report: How is it my fault?

*Consumer Comment: I have a question.

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Being a frequent flyer with US Airways (merged with America West), I signed up to receive promotional offers through email.

Then I started getting swamped with dozens of emails every day until I finally got fed up with it and clicked on their unsubscribe link in each email.

Every time, in every email, regardless of what time of day or whatever day of the week it was, I ALWAYS got an error message stating they had problems with my request and to call a 1 800 number.

Still haven't been able to get my email off of their list. No discount is worth this.

Tom
Mesa, Arizona
U.S.A.

This report was posted on Ripoff Report on 03/10/2007 05:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/Tempe-Arizona/US-Airways-America-West-Unsolicitated-Emails-Failure-to-remove-email-from-list-ripoff-238725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Block the email

AUTHOR: Robert - (U.S.A.)

Every email provider has the option in your settings section of blocking adresses.

Do it.
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#2 Consumer Comment

Block the email

AUTHOR: Robert - (U.S.A.)

Every email provider has the option in your settings section of blocking adresses.

Do it.
Respond to this report!
What's this?

#3 Consumer Comment

Block the email

AUTHOR: Robert - (U.S.A.)

Every email provider has the option in your settings section of blocking adresses.

Do it.
Respond to this report!
What's this?

#4 Consumer Comment

Block the email

AUTHOR: Robert - (U.S.A.)

Every email provider has the option in your settings section of blocking adresses.

Do it.
Respond to this report!
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#5 Author of original report

How is it my fault?

AUTHOR: Tom - (U.S.A.)

How is it my fault when I use the link THEY provide in the emails to unsubscribe and it always results in an error?

As for calling, I am not going to spend hours in an automated phone menu only to get an employee (such as you apparently are) that I will have to explain everything all over again.

Your response is a typically employee/management response. The company needs to fix the bad unsubscribe link in their emails.
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#6 Consumer Comment

I have a question.

AUTHOR: Leticia - (U.S.A.)

Did you call the 1-800 number so that an actual person could remove you?

They do give you the number for a reason. If you keep just trying to get off by using the internet then that's your fault.
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