- Report: #559721
Report - Rebuttal - Arbitrate
Complaint Review: U.S. Airways
U.S. AirwaysInternet United States of America
U.S. Airways They refuse to accept their own email confirmations as proof of payment Internet
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I checked in online the night before my flight and also paid my discounted baggage fee online. (A $5.00 savings per bag if paid online before arriving at airport)
I paid the $20.00 by credit card when I checked in online. I had the option of an emailed receipt, which I opted to receive. I printed out the confirmation as proof that I had paid my baggage fees online.
I arrived to check my bag and although they received my online check in, they claimed to have never received the fee of $20.00 I paid for my baggage. I did both online check-in AND online baggage fees, yet they only received the check-in online. (so they claim). I showed my email confirmation that proved I paid with my VISA.
The ticket clerk said the email was not sufficient proof of payment and claimed she had no record of payment in her system. I was forced to pay $25.00 at the counter to check my bag. The baggage fee total was $45.00 after paying twice!!
I was given the 800 number to call for a refund and instead of it being easy, as the clerk claimed it would be, they are denying a refund as they have no record I paid twice!!! I have my VISA statement and my email from usairways, but they refuse to accept my proof and refuse to refund me.
How many people are paying twice for their bags??? I paid twice and they claim I didn't. It is a battle to try and get a refund and they refuse to refund my double payment. The scam is a savings of $5.00 if you pre-pay online, but what good is that if they charge you again when you get there and try to check your bag?????
This report was posted on Ripoff Report on 01/25/2010 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/internet/US-Airways-They-refuse-to-accept-their-own-email-confirmations-as-proof-of-payment-Inte-559721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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