After leaving my home base 15 minutes late (they were waiting for paperwork!), I was told we would probably make it up in the air (we didn't). I had 1/2 hour to make it from terminal F to terminal A in Philadelphia. The crew told me they would call the gate and have them hold the flight, but that I should hurry. I RAN to the shuttle, and from the shuttle to the gate, only to be told the plane had departed. I pointed out to her that the plane was still there. She said they had just closed the door and were about to pull the jetway back. I told her they had called, and she said they don't open the door for anyone. Mind you this was exactly 10 minutes before the flight was about to depart. She told me to go to customer service and walked away. It would take hours to describe what all went on in "customer service".......none of it good. They could not get me on a flight until 5:00 P.M. to San Juan (it is 9:00 a.m.), and I could not get my connecting flight to Tortola until the next day. They would not compensate me in any way. I had no choice but to stay in San Juan $150 for the hotel and $20 cab fare each way to and from airport. I contacted them when I returned home, and was told they would give me $75 toward a future flight on US Airways for my inconvenience..........like I would Ever fly this airlines again! So much could have been done to avoid this situation, but no one seemed to care. When I asked the "customer service" agent why they wouldn't have sent one of the many carts I saw around to shuttle me, she said "there's a lot of things we should do, but don't".
The only good thing about the situation, was that I carried on my luggage!