• Report: #638889

Complaint Review: US Airways

  • Submitted: Wed, September 08, 2010
  • Updated: Mon, October 11, 2010

  • Reported By: Mary — Waukesha Wisconsin United States of America
US Airways
Internet United States of America

US Airways US Airways offers $75 for future flight for costing me $200 and a day of vacation!! Internet

*Consumer Comment: Worst Airline in the US

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

After leaving my home base 15 minutes late (they were waiting for paperwork!), I was told we would probably make it up in the air (we didn't). I had 1/2 hour to make it from terminal F to terminal A in Philadelphia. The crew told me they would call the gate and have them hold the flight, but that I should hurry. I RAN to the shuttle, and from the shuttle to the gate, only to be told the plane had departed. I pointed out to her that the plane was still there. She said they had just closed the door and were about to pull the jetway back. I told her they had called, and she said they don't open the door for anyone. Mind you this was exactly 10 minutes before the flight was about to depart. She told me to go to customer service and walked away. It would take hours to describe what all went on in "customer service".......none of it good. They could not get me on a flight until 5:00 P.M. to San Juan (it is 9:00 a.m.), and I could not get my connecting flight to Tortola until the next day. They would not compensate me in any way. I had no choice but to stay in San Juan $150 for the hotel and $20 cab fare each way to and from airport. I contacted them when I returned home, and was told they would give me $75 toward a future flight on US Airways for my inconvenience..........like I would Ever fly this airlines again! So much could have been done to avoid this situation, but no one seemed to care. When I asked the "customer service" agent why they wouldn't have sent one of the many carts I saw around to shuttle me, she said "there's a lot of things we should do, but don't".

The only good thing about the situation, was that I carried on my luggage!

This report was posted on Ripoff Report on 09/08/2010 06:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/internet/US-Airways-US-Airways-offers-75-for-future-flight-for-costing-me-200-and-a-day-of-vacat-638889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on US Airways

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Worst Airline in the US

AUTHOR: Steve - (USA)

I  found that US  Airways is offering cheaper flights than Southwest Airlines but I am under the impression that  the price of their service reflects the quality of  what you get. 

I  hate them but I have to admit that I  am still  flying with them.  Shame on me...
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X