• Report: #463671

Complaint Review: US Airways

  • Submitted: Mon, June 22, 2009
  • Updated: Mon, June 29, 2009

  • Reported By:Fra,ingham Massachusetts
US Airways
uasir.com Nationwide U.S.A.
  • Phone: 800-428-4322
  • Web:
  • Category: Airlines

US Airways Cancelled Flight Richmond Virginia

*Consumer Suggestion: I'm Amazed

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My daughter booked a ticket from Richmond, VA to Boston, MA for my son-in-law to come to Boston because his mother was having cancer surgery. When he arrived at the airport (1 hr drive from his house) he was told that the flight was canceled for "Scheduled Maintenance". He explained why he was going but was told that they would not get him out until the next afternoon. They refused to look at other airlines or even at going out of Dulles airport. He left and decided to take the overnight Amtrak as he could not wait until the next day. This cost $90 more than his airline ticket because he needed to book last minute.

My daughter called US Air and after much arguing they agreed to refund his ticket price but not to cover the extra $90 or parking, gas and other expenses he incurred because they cancelled his flight. I have since been told that when US Air canceled a flight for "Scheduled Maintenance" it usually means that they did not have enough people to make is cost effective to fly that flight. My feeling is that the ticket is a contract for carriage and as such they should be responsible for all cost associated with their breach of contract.
No one for US Air seems to care about the consumer.

Steve
Fra,ingham, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 06/22/2009 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/nationwide/US-Airways-Cancelled-Flight-Richmond-Virginia-463671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

I'm Amazed

AUTHOR: Karl - (U.S.A.)

I'm amazed that they refunded your fare. This is unbelievable unless you had a refundable ticket. Why couldn't the passenger drive up to Dulles or Reagan? He would have gotten there faster than Amtrak?
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