• Report: #417506

Complaint Review: US BANK - US BANCORP

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  • Submitted: Wed, January 28, 2009
  • Updated: Thu, March 26, 2009

  • Reported By:Phoenix Arizona
US BANK - US BANCORP
800 NICOLLET MALL MINNEAPOLIS, Minnesota U.S.A.
  • Phone:
  • Web:
  • Category: Banks

US BANK - US BANCORP US BANK FRAUD!!!! MINNEAPOLIS Minnesota

*Consumer Comment: USBank Rocks!

*Consumer Suggestion: Credit unions.

*UPDATE Employee: Responce to Micheal,

*Consumer Comment: For 'I Am The Law'

*Consumer Suggestion: Michael response.

*Consumer Comment: A Shill for US Bank?

*Consumer Suggestion: FACT VS. FICTION

*Consumer Suggestion: FACT VS. FICTION

*Consumer Suggestion: FACT VS. FICTION

*Consumer Suggestion: FACT VS. FICTION

*Consumer Comment: DO NOT USE ANY BANK IF YOU CAN USE A CREDIT UNION

*Consumer Comment: Just one thing Rob

*Consumer Suggestion: Um, befuddling?

*Consumer Comment: RE: Rob

*Consumer Suggestion: You tell her Rob.

*UPDATE Employee: A few things...

*UPDATE Employee: A few things...

*UPDATE Employee: A few things...

*UPDATE Employee: A few things...

*Consumer Suggestion: Your daughter is at fault

*Consumer Suggestion: This report is libelous.

*Consumer Suggestion: This report is libelous.

*Consumer Suggestion: This report is libelous.

*Consumer Suggestion: This report is libelous.

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I wanted to also add give my comments on one of the dirtiest and filthiest companies in the world. US Bank. Just to show you how dirty these loan sharks are they also scammed my daughter and myself.

To begin my daughter keep meticulous records of her bank acct she only had about 3 dollars left in her acct before she deposited a check in the bank, now granted she knew that only a 100 dollars was available, so that same day she went shopping. Well all of a sudden she is overdrawn without no notice on there website that she went over and she checked her acct everyday. What those punks did was keep it hidden in her acct but if you click on available balance then you find out. So if that was not bad enough, the way i know for a fact that they scammed my daughter was they decided to credit those charges first so that she would be overdrawn before they added the 100 dollars, so that after this they could continue to add overdrawn late charges and also a 8 dollar a day charge on the overdrawn amount that is like 1000% interest to increase her fees. She has been charged close to 1000 dollars on all these fees and her check was direct deposit. So they took 2 of her checks and did not tell her till 30 days later.

When i called those no good dirty punks they said they did not make a mistake and will not do anything. If you think im going to just lie down and let these dogs take my daughters money they have another thing coming! But my story is not done. I also had a joint acct with my daughter to add money into her acct and because i did they also took illegally over 250 dolllars out of my acct. This just shows you how corrupt this world is. If i stole 1000 dollars from the bank i would be put in prison for at least 5years, but when they do it, everybody looks the other way. They think it is over but they dont know me very well. I want to let everyone who comes on this website that there is a government agency you can file a complaint with called the OCC Office of Compliance Controllers i think is its name. But i really think it is time we get these punks back by never doing any business with these dirty suckers! I have already stated that i will never for the rest of my entire life use any of these large banks because these money hungry faggots never had your best interest at heart. This is why they are in the mess they are in today. They are not the only ones i will never do business with. You can add Chase, Wells Fargo, Citibank, Wachovia Wamu. I hope everyone leave these punks because by doing so then all of these suckers will go bankrupt and those dogs will reap what they have sown! Time to move over to a small bank or credit union of keep you own money. I HATE THOSE SUCKERS!

Willis
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 01/28/2009 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-BANK-US-BANCORP/MINNEAPOLIS-Minnesota-55402/US-BANK-US-BANCORP-US-BANK-FRAUD-MINNEAPOLIS-Minnesota-417506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

USBank Rocks!

AUTHOR: Christopher - (U.S.A.)

I have always used USBank's website's for managing every aspect of my business, personal and mortgage accounts. I really appreciate the lack of stranglehold fees and free services offered online. I read all the fine print. My only reservation is that I wish USBank would give me my SBA loan so I could manage that online as well. USBank rules!
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#2 Consumer Suggestion

Credit unions.

AUTHOR: I Am The Law - (U.S.A.)

Actually Ken, credit unions use NCUSIF, NCUA. It insures individual accounts up to $100,000 as well, but it's basically a joke. It's riddled with red tape, delays, and frankly, processing incompetence; so in effect, you're still kind of uninsured at credit unions. Granted, the average person probably doesn't know that. I used to process their paperwork and I quit there because it's just a sad entity.
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#3 UPDATE Employee

Responce to Micheal,

AUTHOR: Rob With Usb - (U.S.A.)

"The fees are MUCH less than banks charge and I can get any service a bank will provide. Many of the services are free. For example, I pay all my bills through my credit union bill pay and am charged absolutely nothing."

U.S. Bank has plenty of free services (including our Online Billpay), I went to a few local credit union (Portland Metro) websites to view some of the fees and services they offer to compare them to U.S. Bank, for example:

-Unitus CU charges a "$15 ATM Deposit Adjustment" fee, U.S. Bank charges none.
(This kind of fee would be charge if you miss entered the deposit amount)
-Unitus CU charges a "$10 Inactive Bill Pay" fee, U.S. Bank charges none.
(A fee that's charge for not using your Online Bill Pay for 30 days.)
-Unitus CU charges $35 per hour for Account Reconciliation/Research, U.S. Bank charges $30 per hour.
-OnPoint CU charges $3.95 per month for Bill Pay, U.S. Bank charges no fee.
----------------------------------
"My credit union is quite solvent, and I have no fears of them tanking."

I know that many credit unions are very solvent, but what makes you so sure of that, many smaller banks don't release as detailed information about their financial situation and you may not have all the details.
----------------------------------
"I don't bank with US Bank (and never will), but it seems many of the complaints on here are that they are doing just the oppsite"

We do post them before debits, but people make them at ATMs or on weekends and have not cleared the account and say we post them after their debits even though they used the money before the deposit cleared the account which is indicated by their available balance, on receipts, and in their agreements that we can and do put holds on deposits over $100. Another example of the confusion is that overdraft fees post the next business day and if they make a deposit that day it will show up as posting before the overdrafts, even though they were overdrawn the previous days.
----------------------------------
"The only reason banks put large debits through first is to chisel as many NSF charges as possible. All that other talk is a snow job. So I make a mistake and I'm supposed to be happy one large payment goes through and I get hit with 9 NSF charges instead of say 1? It is much cheaper to pay my mortgage company an NSF fee and a late fee than to pay the bank all these charges."

I will tell you that I have more then one customer begging for the mortgage check to go though because they were going to foreclosed on if this check bounced on them they lose their house. U.S. Bank also charges up to 6 OD or NSF fees per day. Is it really "cheaper" to lose your house.

Let me explain another reason that we do it this way, after the computer pulls all the transactions that are posting together (checks, visa transactions, ATM withdrawals, etc.) and then organizes them largest to smallest, the reason for this is that we can reject a check if your overdrawn but we can't reject an Debit card transaction (after its approved) it is guaranteed to post, most card transactions are smaller so they post at then end and the computer has no choice but to pay them, if it was swapped the other way the computer could send the check back (and most likely would).
---------------
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#4 Consumer Comment

For 'I Am The Law'

AUTHOR: Ken - (U.S.A.)

Usually your posts are excellent, but you really blew it on this one. Credit Unions have EXACTLY the same insurance that banks have: banks are insured by FDIC and credit unions are insured bu NCUA....identical entities under the Feds.

Further, in many states there are additional insurance funds. Here in MA, credit unions also have MSIC insurance that extends the coverage above the amounts that the federal insurance covers.

Credit unions may lack some of the services of the big banks, but not many, and in most cases they are services relating to commercial business. I have accounts at both BoA, and a local credit union. The *only* thing I can do at BoA that I cannot do at my CU, is deposit checks in an ATM without using an envelope. I don't incur any fees at either place, so I can't really compare them, although I do know that the credit union fee schedule is lower than BoA, overall.
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#5 Consumer Suggestion

Michael response.

AUTHOR: I Am The Law - (U.S.A.)

No Michael, I'm not disputing that fact that your credit union has lower fees. How would I know that? All I'm saying is that there are lots of people that think that banks post large debits before small ones just to have the customer incur more fees. This is totally and absolutely false. Granted, it may unfortunately work out that work that way, but it's for the sole fact that large debits are typically more important. (Loan payments, rent, mortgages, etc. etc.) If you have a bunch of transactions go through your account and you're short money, eventually they're going to start turning away checks. So, again, $900 mortgage payment versus $10 check to local grocery store, take your pick. They can't repo your groceries, my man.
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#6 Consumer Comment

A Shill for US Bank?

AUTHOR: Michael - (U.S.A.)

--Michael here seems to have a credit union with a low fee schedule. Good for him. However, credit unions are not the godsend everyone makes them out to be. Contrary to popular opinion, they still charge fees and lack many services larger banks can provide. --

The fees are MUCH less than banks charge and I can get any service a bank will provide. Many of the services are free. For example, I pay all my bills through my credit union bill pay and am charged absolutely nothing.

--Also, very often, your money is NOT INSURED should the facility tank. --

My credit union is quite solvent, and I have no fears of them tanking.


--Also Michael, US Bank does post credits before debits --

I don't bank with US Bank (and never will), but it seems many of the complaints on here are that they are doing just the oppsite

-- taking small debits before large ones is WORKING AGAINST YOU. Should your account be short funds, eventually they'll stop covering charges leaving your (typically more important) larger debits turned back to the creditors. So, in summation, if my account was short, I'd rather have my $900 mortgage payment considered before the $10 check I wrote to the local grocery store. The order should be credits, large debits down to small debits. Any other order is just nuts. Granted, your account should not be short, but that's the fairest way.--

The only reason banks put large debits through first is to chisel as many NSF charges as possible. All that other talk is a snow job. So I make a mistake and I'm supposed to be happy one large payment goes through and I get hit with 9 NSF charges instead of say 1? It is much cheaper to pay my mortgage company an NSF fee and a late fee than to pay the bank all these charges.
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#7 Consumer Suggestion

FACT VS. FICTION

AUTHOR: I Am The Law - (U.S.A.)

Michael here seems to have a credit union with a low fee schedule. Good for him. However, credit unions are not the godsend everyone makes them out to be. Contrary to popular opinion, they still charge fees and lack many services larger banks can provide. Also, very often, your money is NOT INSURED should the facility tank. Also Michael, US Bank does post credits before debits and the fact that your credit union is taking small debits before large ones is WORKING AGAINST YOU. Should your account be short funds, eventually they'll stop covering charges leaving your (typically more important) larger debits turned back to the creditors. So, in summation, if my account was short, I'd rather have my $900 mortgage payment considered before the $10 check I wrote to the local grocery store. The order should be credits, large debits down to small debits. Any other order is just nuts. Granted, your account should not be short, but that's the fairest way.
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#8 Consumer Suggestion

FACT VS. FICTION

AUTHOR: I Am The Law - (U.S.A.)

Michael here seems to have a credit union with a low fee schedule. Good for him. However, credit unions are not the godsend everyone makes them out to be. Contrary to popular opinion, they still charge fees and lack many services larger banks can provide. Also, very often, your money is NOT INSURED should the facility tank. Also Michael, US Bank does post credits before debits and the fact that your credit union is taking small debits before large ones is WORKING AGAINST YOU. Should your account be short funds, eventually they'll stop covering charges leaving your (typically more important) larger debits turned back to the creditors. So, in summation, if my account was short, I'd rather have my $900 mortgage payment considered before the $10 check I wrote to the local grocery store. The order should be credits, large debits down to small debits. Any other order is just nuts. Granted, your account should not be short, but that's the fairest way.
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#9 Consumer Suggestion

FACT VS. FICTION

AUTHOR: I Am The Law - (U.S.A.)

Michael here seems to have a credit union with a low fee schedule. Good for him. However, credit unions are not the godsend everyone makes them out to be. Contrary to popular opinion, they still charge fees and lack many services larger banks can provide. Also, very often, your money is NOT INSURED should the facility tank. Also Michael, US Bank does post credits before debits and the fact that your credit union is taking small debits before large ones is WORKING AGAINST YOU. Should your account be short funds, eventually they'll stop covering charges leaving your (typically more important) larger debits turned back to the creditors. So, in summation, if my account was short, I'd rather have my $900 mortgage payment considered before the $10 check I wrote to the local grocery store. The order should be credits, large debits down to small debits. Any other order is just nuts. Granted, your account should not be short, but that's the fairest way.
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#10 Consumer Suggestion

FACT VS. FICTION

AUTHOR: I Am The Law - (U.S.A.)

Michael here seems to have a credit union with a low fee schedule. Good for him. However, credit unions are not the godsend everyone makes them out to be. Contrary to popular opinion, they still charge fees and lack many services larger banks can provide. Also, very often, your money is NOT INSURED should the facility tank. Also Michael, US Bank does post credits before debits and the fact that your credit union is taking small debits before large ones is WORKING AGAINST YOU. Should your account be short funds, eventually they'll stop covering charges leaving your (typically more important) larger debits turned back to the creditors. So, in summation, if my account was short, I'd rather have my $900 mortgage payment considered before the $10 check I wrote to the local grocery store. The order should be credits, large debits down to small debits. Any other order is just nuts. Granted, your account should not be short, but that's the fairest way.
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#11 Consumer Comment

DO NOT USE ANY BANK IF YOU CAN USE A CREDIT UNION

AUTHOR: Michael - (U.S.A.)

Screw the banks. I'll never open an account with one again. My credit union puts deposits through before debits, puts small debits though before larger ones, and if you do have an overdraft, the fee is $12. They also work diligently with you to reverse illegitimate ACH charges. Everyone needs to stop using banks. I hope all those leeches go under.
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#12 Consumer Comment

Just one thing Rob

AUTHOR: Ken - (U.S.A.)

I thought your comments were excellent and to the point. The only thing I would take issue with is your comment about the small banks and credit unions not doing well. The fact of the matter is that they have done *much* better than the large banks, because they were never involved with the 'toxic loans' that brought the big guys down.

The only small banks that I have seen take a hit did so because they owned investment instruments in the big banks, and took a loss on their investments.

Regarding the 'befuddle' comment: (not from Rob) The $100 availability is set by federal law.. You can't blame the banks for that one, every financial institution lives with that one.
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#13 Consumer Suggestion

Um, befuddling?

AUTHOR: I Am The Law - (U.S.A.)

Um, befuddling? How can you befuddle someone when you tell them the terms of the account? "Befuddling" is a nice word for irresponsible person. Look, here's a story to illustrate my point: I had a minor auto accident in March 2007 (it was an "act of God" kind of accident and no one was hurt thankfully). I was irresponsible when I first bought my coverage because I didn't ask to put collision coverage on my policy. After the wreck, I ended up with a $4300.00 repair bill. You don't see me blasting Geico on ROR.com do you? It was my fault and I paid the price. Kind of puts these little $37 overdraft charges into perspective, doesn't it?
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#14 Consumer Comment

RE: Rob

AUTHOR: Windigo - (U.S.A.)

Bank's make money by purposefully befuddling their consumers. 3:00pm here, 100 dollars available balance there. Confused customers pay out more, so continue to make your legalese befuddling, either way your still a thief.
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#15 Consumer Suggestion

You tell her Rob.

AUTHOR: I Am The Law - (U.S.A.)

Thanks for your response, Rob. I couldn't have said it better myself... but I think I'll try anyway. Read it before you sign it, people. For crying out loud, how much time could it take? Account agreements are legal documents. When the bank executes the contract, people start whining about how "evil" their bank is. Take responsibility for your actions.
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#16 UPDATE Employee

A few things...

AUTHOR: Rob With Usb - (U.S.A.)

Let me help you get a few things straight...

---
"...loan sharks are they also scammed my daughter and myself."

Everything that we did is clearly spelled out in your Deposit Account Agreement (DPA) That agreement is not very long and is written in plain language and even gives examples of how things work, its far from complicated or unreadable by a normal account user. Also please don't respond with "no one reads those", I have read any agreement to do with any banks I bank at. You also did not take out a "loan", this involves a checking account.
---
"To begin my daughter keep meticulous records..."

If that was accurate she would not need to rely on the online banking to know if she had money available, a check register still reigns supreme with banks (if you accommodate for holds of course).
---
"...she knew that only a 100 dollars was available, so that same day she went shopping."

In Arizona the "cut off time" is 6PM at an ATM or 3PM at a branch, did she go into the bank before then or after then? Did she still make purchases that same day if she made her deposit after the cut off time? If she made purchases the same day but after the cut off time for the deposit she will be charged an overdraft fee for each transaction that posts that overdraws the available balance even if there were funds available at the time the charge was originally authorized.
---
"Well all of a sudden she is overdrawn without no notice on there website that she went over and she checked her acct everyday. What those punks did was keep it hidden in her acct but if you click on available balance then you find out."

I have included a link to a page of U.S. Banks Online internet banking, this page clearly shows that there is a distinction between the balance given at the top and the balance next to the transactions. Furthermore nothing shows up in the "transaction history" that is authorized only, meaning that showing you the available balance below shows you only historical purchases and does not help you avoid overdraft fees, once it shows up in the history it will get an overdraft fee.

(((Redacted)))
"So if that was not bad enough, the way i know for a fact that they scammed my daughter was they decided to credit those charges first so that she would be overdrawn before they added the 100 dollars, so that after this they could continue to add overdrawn late charges and also a 8 dollar a day charge on the overdrawn amount that is like 1000% interest to increase her fees. She has been charged close to 1000 dollars on all these fees and her check was direct deposit. So they took 2 of her checks and did not tell her till 30 days later."

Your "fact" actually appears to be the sign that she made the deposit late in the day and that it was not sent out for processing that same day and so the $100 would be credited the next day. U.S. Bank does process credits to the account before transactions for the same date, but if she made purchases on "Day 1" but her deposit did not credit till "Day 2" she will get overdraft fees. The $8 fee is lined out in a one page booklet given to you at account open and is mailed to you when you go overdrawn as well and begins on the fourth day after you go overdrawn. Overdraft fees are not considered "interest" because the bank is NOT giving you or her a loan, it is a fee for an action that took place on the account. Also you said they did not tell her that they "took two of her checks", they don't have to "tell" her because her direct deposit would still deposit and go towards the balance on the account.
---
"When i called those no good dirty punks they said they did not make a mistake and will not do anything. If you think im going to just lie down and let these dogs take my daughters money they have another thing coming!"

There was no "mistake" as you have described it, we did everything in the exact way we said we would, you just did not clearly understand the agreement or did not read it or if you did read failed to ask for clarification. This is also your daughters issue, not yours. If you were the one giving her banking advice though it sounds like you gave bad information
---
"But my story is not done. I also had a joint acct with my daughter to add money into her acct and because i did they also took illegally over 250 dolllars out of my acct."

This is one of the worst remarks yet, its not illegal, its called the "right to setoff" and it has its own section in the agreement. "We have the right under the law to set off amounts you owe us against your accounts with us." You had a JOINT account, means that it was NOT just your account, it was just as much your daughters as yours meaning that all the money in that account is her's, she owed the bank money and as it clearly states we may "apply all or part of the funds in your accounts, including, unless expressly prohibited by law, joint accounts, with us, against any debt any one or more of you owe us or our affiliates."

Agreement: https://fastapp.usbank.com/fastapp/en_us/termsAndConditions/TandC/LinkDepositAgreementCurrent.jsp#setoff
---
"This just shows you how corrupt this world is.

If i stole 1000 dollars from the bank i would be put in prison for at least 5years, but when they do it, everybody looks the other way."

Well you would not be in jail if you had the CEO of the bank sign a piece of paper saying that you can take the 1000.00 if we did something specific. Why? Because its not stealing when everything is disclosed and then you sign something stating you agree to all of the information given to you.
---
"...these money hungry faggots never had your best interest at heart..."

This is probably why your daughter never arranged a payment arrangement with the bank, because you "handled" it and burned all possible bridges that she may have had, if she had made payment arrangements they would not have setoff the account.
---
"Time to move over to a small bank or credit union of keep you own money."

Why is it time to do that? Are you going to finally read the information provided to you? Are you going to make sure that you understand how to properly utilize the tools given to you?

Credit Unions and Smaller banks have been having a worse time in this economy because of their tendency to give out "lax" loans, banks like U.S. Bank who are clear on their rules, and give out only "safe" (prime) loans are in the clear, expanding and working hard. We work hard, 24hour banking is just that, there is someone there 24 hours a day to help, we have overdraft protection options, we have many ways to access your accounts and make deposits, we work with our customers during hardships because U.S. Bank would prefer NOT to charge off the loans because that causes more losses to the bank.

Oh, and out of large banks U.S. Bank was just rated Number One in Customer Satisfaction.

-Rob
Five star service Guaranteed.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#17 UPDATE Employee

A few things...

AUTHOR: Rob With Usb - (U.S.A.)

Let me help you get a few things straight...

---
"...loan sharks are they also scammed my daughter and myself."

Everything that we did is clearly spelled out in your Deposit Account Agreement (DPA) That agreement is not very long and is written in plain language and even gives examples of how things work, its far from complicated or unreadable by a normal account user. Also please don't respond with "no one reads those", I have read any agreement to do with any banks I bank at. You also did not take out a "loan", this involves a checking account.
---
"To begin my daughter keep meticulous records..."

If that was accurate she would not need to rely on the online banking to know if she had money available, a check register still reigns supreme with banks (if you accommodate for holds of course).
---
"...she knew that only a 100 dollars was available, so that same day she went shopping."

In Arizona the "cut off time" is 6PM at an ATM or 3PM at a branch, did she go into the bank before then or after then? Did she still make purchases that same day if she made her deposit after the cut off time? If she made purchases the same day but after the cut off time for the deposit she will be charged an overdraft fee for each transaction that posts that overdraws the available balance even if there were funds available at the time the charge was originally authorized.
---
"Well all of a sudden she is overdrawn without no notice on there website that she went over and she checked her acct everyday. What those punks did was keep it hidden in her acct but if you click on available balance then you find out."

I have included a link to a page of U.S. Banks Online internet banking, this page clearly shows that there is a distinction between the balance given at the top and the balance next to the transactions. Furthermore nothing shows up in the "transaction history" that is authorized only, meaning that showing you the available balance below shows you only historical purchases and does not help you avoid overdraft fees, once it shows up in the history it will get an overdraft fee.

(((Redacted)))
"So if that was not bad enough, the way i know for a fact that they scammed my daughter was they decided to credit those charges first so that she would be overdrawn before they added the 100 dollars, so that after this they could continue to add overdrawn late charges and also a 8 dollar a day charge on the overdrawn amount that is like 1000% interest to increase her fees. She has been charged close to 1000 dollars on all these fees and her check was direct deposit. So they took 2 of her checks and did not tell her till 30 days later."

Your "fact" actually appears to be the sign that she made the deposit late in the day and that it was not sent out for processing that same day and so the $100 would be credited the next day. U.S. Bank does process credits to the account before transactions for the same date, but if she made purchases on "Day 1" but her deposit did not credit till "Day 2" she will get overdraft fees. The $8 fee is lined out in a one page booklet given to you at account open and is mailed to you when you go overdrawn as well and begins on the fourth day after you go overdrawn. Overdraft fees are not considered "interest" because the bank is NOT giving you or her a loan, it is a fee for an action that took place on the account. Also you said they did not tell her that they "took two of her checks", they don't have to "tell" her because her direct deposit would still deposit and go towards the balance on the account.
---
"When i called those no good dirty punks they said they did not make a mistake and will not do anything. If you think im going to just lie down and let these dogs take my daughters money they have another thing coming!"

There was no "mistake" as you have described it, we did everything in the exact way we said we would, you just did not clearly understand the agreement or did not read it or if you did read failed to ask for clarification. This is also your daughters issue, not yours. If you were the one giving her banking advice though it sounds like you gave bad information
---
"But my story is not done. I also had a joint acct with my daughter to add money into her acct and because i did they also took illegally over 250 dolllars out of my acct."

This is one of the worst remarks yet, its not illegal, its called the "right to setoff" and it has its own section in the agreement. "We have the right under the law to set off amounts you owe us against your accounts with us." You had a JOINT account, means that it was NOT just your account, it was just as much your daughters as yours meaning that all the money in that account is her's, she owed the bank money and as it clearly states we may "apply all or part of the funds in your accounts, including, unless expressly prohibited by law, joint accounts, with us, against any debt any one or more of you owe us or our affiliates."

Agreement: https://fastapp.usbank.com/fastapp/en_us/termsAndConditions/TandC/LinkDepositAgreementCurrent.jsp#setoff
---
"This just shows you how corrupt this world is.

If i stole 1000 dollars from the bank i would be put in prison for at least 5years, but when they do it, everybody looks the other way."

Well you would not be in jail if you had the CEO of the bank sign a piece of paper saying that you can take the 1000.00 if we did something specific. Why? Because its not stealing when everything is disclosed and then you sign something stating you agree to all of the information given to you.
---
"...these money hungry faggots never had your best interest at heart..."

This is probably why your daughter never arranged a payment arrangement with the bank, because you "handled" it and burned all possible bridges that she may have had, if she had made payment arrangements they would not have setoff the account.
---
"Time to move over to a small bank or credit union of keep you own money."

Why is it time to do that? Are you going to finally read the information provided to you? Are you going to make sure that you understand how to properly utilize the tools given to you?

Credit Unions and Smaller banks have been having a worse time in this economy because of their tendency to give out "lax" loans, banks like U.S. Bank who are clear on their rules, and give out only "safe" (prime) loans are in the clear, expanding and working hard. We work hard, 24hour banking is just that, there is someone there 24 hours a day to help, we have overdraft protection options, we have many ways to access your accounts and make deposits, we work with our customers during hardships because U.S. Bank would prefer NOT to charge off the loans because that causes more losses to the bank.

Oh, and out of large banks U.S. Bank was just rated Number One in Customer Satisfaction.

-Rob
Five star service Guaranteed.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#18 UPDATE Employee

A few things...

AUTHOR: Rob With Usb - (U.S.A.)

Let me help you get a few things straight...

---
"...loan sharks are they also scammed my daughter and myself."

Everything that we did is clearly spelled out in your Deposit Account Agreement (DPA) That agreement is not very long and is written in plain language and even gives examples of how things work, its far from complicated or unreadable by a normal account user. Also please don't respond with "no one reads those", I have read any agreement to do with any banks I bank at. You also did not take out a "loan", this involves a checking account.
---
"To begin my daughter keep meticulous records..."

If that was accurate she would not need to rely on the online banking to know if she had money available, a check register still reigns supreme with banks (if you accommodate for holds of course).
---
"...she knew that only a 100 dollars was available, so that same day she went shopping."

In Arizona the "cut off time" is 6PM at an ATM or 3PM at a branch, did she go into the bank before then or after then? Did she still make purchases that same day if she made her deposit after the cut off time? If she made purchases the same day but after the cut off time for the deposit she will be charged an overdraft fee for each transaction that posts that overdraws the available balance even if there were funds available at the time the charge was originally authorized.
---
"Well all of a sudden she is overdrawn without no notice on there website that she went over and she checked her acct everyday. What those punks did was keep it hidden in her acct but if you click on available balance then you find out."

I have included a link to a page of U.S. Banks Online internet banking, this page clearly shows that there is a distinction between the balance given at the top and the balance next to the transactions. Furthermore nothing shows up in the "transaction history" that is authorized only, meaning that showing you the available balance below shows you only historical purchases and does not help you avoid overdraft fees, once it shows up in the history it will get an overdraft fee.

(((Redacted)))
"So if that was not bad enough, the way i know for a fact that they scammed my daughter was they decided to credit those charges first so that she would be overdrawn before they added the 100 dollars, so that after this they could continue to add overdrawn late charges and also a 8 dollar a day charge on the overdrawn amount that is like 1000% interest to increase her fees. She has been charged close to 1000 dollars on all these fees and her check was direct deposit. So they took 2 of her checks and did not tell her till 30 days later."

Your "fact" actually appears to be the sign that she made the deposit late in the day and that it was not sent out for processing that same day and so the $100 would be credited the next day. U.S. Bank does process credits to the account before transactions for the same date, but if she made purchases on "Day 1" but her deposit did not credit till "Day 2" she will get overdraft fees. The $8 fee is lined out in a one page booklet given to you at account open and is mailed to you when you go overdrawn as well and begins on the fourth day after you go overdrawn. Overdraft fees are not considered "interest" because the bank is NOT giving you or her a loan, it is a fee for an action that took place on the account. Also you said they did not tell her that they "took two of her checks", they don't have to "tell" her because her direct deposit would still deposit and go towards the balance on the account.
---
"When i called those no good dirty punks they said they did not make a mistake and will not do anything. If you think im going to just lie down and let these dogs take my daughters money they have another thing coming!"

There was no "mistake" as you have described it, we did everything in the exact way we said we would, you just did not clearly understand the agreement or did not read it or if you did read failed to ask for clarification. This is also your daughters issue, not yours. If you were the one giving her banking advice though it sounds like you gave bad information
---
"But my story is not done. I also had a joint acct with my daughter to add money into her acct and because i did they also took illegally over 250 dolllars out of my acct."

This is one of the worst remarks yet, its not illegal, its called the "right to setoff" and it has its own section in the agreement. "We have the right under the law to set off amounts you owe us against your accounts with us." You had a JOINT account, means that it was NOT just your account, it was just as much your daughters as yours meaning that all the money in that account is her's, she owed the bank money and as it clearly states we may "apply all or part of the funds in your accounts, including, unless expressly prohibited by law, joint accounts, with us, against any debt any one or more of you owe us or our affiliates."

Agreement: https://fastapp.usbank.com/fastapp/en_us/termsAndConditions/TandC/LinkDepositAgreementCurrent.jsp#setoff
---
"This just shows you how corrupt this world is.

If i stole 1000 dollars from the bank i would be put in prison for at least 5years, but when they do it, everybody looks the other way."

Well you would not be in jail if you had the CEO of the bank sign a piece of paper saying that you can take the 1000.00 if we did something specific. Why? Because its not stealing when everything is disclosed and then you sign something stating you agree to all of the information given to you.
---
"...these money hungry faggots never had your best interest at heart..."

This is probably why your daughter never arranged a payment arrangement with the bank, because you "handled" it and burned all possible bridges that she may have had, if she had made payment arrangements they would not have setoff the account.
---
"Time to move over to a small bank or credit union of keep you own money."

Why is it time to do that? Are you going to finally read the information provided to you? Are you going to make sure that you understand how to properly utilize the tools given to you?

Credit Unions and Smaller banks have been having a worse time in this economy because of their tendency to give out "lax" loans, banks like U.S. Bank who are clear on their rules, and give out only "safe" (prime) loans are in the clear, expanding and working hard. We work hard, 24hour banking is just that, there is someone there 24 hours a day to help, we have overdraft protection options, we have many ways to access your accounts and make deposits, we work with our customers during hardships because U.S. Bank would prefer NOT to charge off the loans because that causes more losses to the bank.

Oh, and out of large banks U.S. Bank was just rated Number One in Customer Satisfaction.

-Rob
Five star service Guaranteed.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Respond to this report!
What's this?

#19 UPDATE Employee

A few things...

AUTHOR: Rob With Usb - (U.S.A.)

Let me help you get a few things straight...

---
"...loan sharks are they also scammed my daughter and myself."

Everything that we did is clearly spelled out in your Deposit Account Agreement (DPA) That agreement is not very long and is written in plain language and even gives examples of how things work, its far from complicated or unreadable by a normal account user. Also please don't respond with "no one reads those", I have read any agreement to do with any banks I bank at. You also did not take out a "loan", this involves a checking account.
---
"To begin my daughter keep meticulous records..."

If that was accurate she would not need to rely on the online banking to know if she had money available, a check register still reigns supreme with banks (if you accommodate for holds of course).
---
"...she knew that only a 100 dollars was available, so that same day she went shopping."

In Arizona the "cut off time" is 6PM at an ATM or 3PM at a branch, did she go into the bank before then or after then? Did she still make purchases that same day if she made her deposit after the cut off time? If she made purchases the same day but after the cut off time for the deposit she will be charged an overdraft fee for each transaction that posts that overdraws the available balance even if there were funds available at the time the charge was originally authorized.
---
"Well all of a sudden she is overdrawn without no notice on there website that she went over and she checked her acct everyday. What those punks did was keep it hidden in her acct but if you click on available balance then you find out."

I have included a link to a page of U.S. Banks Online internet banking, this page clearly shows that there is a distinction between the balance given at the top and the balance next to the transactions. Furthermore nothing shows up in the "transaction history" that is authorized only, meaning that showing you the available balance below shows you only historical purchases and does not help you avoid overdraft fees, once it shows up in the history it will get an overdraft fee.

(((Redacted)))
"So if that was not bad enough, the way i know for a fact that they scammed my daughter was they decided to credit those charges first so that she would be overdrawn before they added the 100 dollars, so that after this they could continue to add overdrawn late charges and also a 8 dollar a day charge on the overdrawn amount that is like 1000% interest to increase her fees. She has been charged close to 1000 dollars on all these fees and her check was direct deposit. So they took 2 of her checks and did not tell her till 30 days later."

Your "fact" actually appears to be the sign that she made the deposit late in the day and that it was not sent out for processing that same day and so the $100 would be credited the next day. U.S. Bank does process credits to the account before transactions for the same date, but if she made purchases on "Day 1" but her deposit did not credit till "Day 2" she will get overdraft fees. The $8 fee is lined out in a one page booklet given to you at account open and is mailed to you when you go overdrawn as well and begins on the fourth day after you go overdrawn. Overdraft fees are not considered "interest" because the bank is NOT giving you or her a loan, it is a fee for an action that took place on the account. Also you said they did not tell her that they "took two of her checks", they don't have to "tell" her because her direct deposit would still deposit and go towards the balance on the account.
---
"When i called those no good dirty punks they said they did not make a mistake and will not do anything. If you think im going to just lie down and let these dogs take my daughters money they have another thing coming!"

There was no "mistake" as you have described it, we did everything in the exact way we said we would, you just did not clearly understand the agreement or did not read it or if you did read failed to ask for clarification. This is also your daughters issue, not yours. If you were the one giving her banking advice though it sounds like you gave bad information
---
"But my story is not done. I also had a joint acct with my daughter to add money into her acct and because i did they also took illegally over 250 dolllars out of my acct."

This is one of the worst remarks yet, its not illegal, its called the "right to setoff" and it has its own section in the agreement. "We have the right under the law to set off amounts you owe us against your accounts with us." You had a JOINT account, means that it was NOT just your account, it was just as much your daughters as yours meaning that all the money in that account is her's, she owed the bank money and as it clearly states we may "apply all or part of the funds in your accounts, including, unless expressly prohibited by law, joint accounts, with us, against any debt any one or more of you owe us or our affiliates."

Agreement: https://fastapp.usbank.com/fastapp/en_us/termsAndConditions/TandC/LinkDepositAgreementCurrent.jsp#setoff
---
"This just shows you how corrupt this world is.

If i stole 1000 dollars from the bank i would be put in prison for at least 5years, but when they do it, everybody looks the other way."

Well you would not be in jail if you had the CEO of the bank sign a piece of paper saying that you can take the 1000.00 if we did something specific. Why? Because its not stealing when everything is disclosed and then you sign something stating you agree to all of the information given to you.
---
"...these money hungry faggots never had your best interest at heart..."

This is probably why your daughter never arranged a payment arrangement with the bank, because you "handled" it and burned all possible bridges that she may have had, if she had made payment arrangements they would not have setoff the account.
---
"Time to move over to a small bank or credit union of keep you own money."

Why is it time to do that? Are you going to finally read the information provided to you? Are you going to make sure that you understand how to properly utilize the tools given to you?

Credit Unions and Smaller banks have been having a worse time in this economy because of their tendency to give out "lax" loans, banks like U.S. Bank who are clear on their rules, and give out only "safe" (prime) loans are in the clear, expanding and working hard. We work hard, 24hour banking is just that, there is someone there 24 hours a day to help, we have overdraft protection options, we have many ways to access your accounts and make deposits, we work with our customers during hardships because U.S. Bank would prefer NOT to charge off the loans because that causes more losses to the bank.

Oh, and out of large banks U.S. Bank was just rated Number One in Customer Satisfaction.

-Rob
Five star service Guaranteed.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#20 Consumer Suggestion

Your daughter is at fault

AUTHOR: D K - (U.S.A.)

You said yourself... she had $3 in her bank account, deposited $100 then went shopping. Did she bother to wait until the $100 posted to her account or did she go out and spend money that was not in her account yet? What kind of deposit was it, cash, check? not all deposits go through immediately and it was your daughter's responsibility to not spend the money before it posted to her account.

The bank did nothing wrong, YOUR DAUGHTER DID!

I wish people would actually take responsibility for their own screw ups and stop whining that it is someone else's fault when clearly it is their own.. but then again half the reports here would not be filed and we would not have people's stupidity to laugh at.

You and your daughter both need to grow up.
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#21 Consumer Suggestion

This report is libelous.

AUTHOR: I Am The Law - (U.S.A.)

The account and availible balance are right next to each other on the website; at the top of the page. Pending check card and pending deposits held are hi-lighted. How much more obvious can they make it?
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#22 Consumer Suggestion

This report is libelous.

AUTHOR: I Am The Law - (U.S.A.)

The account and availible balance are right next to each other on the website; at the top of the page. Pending check card and pending deposits held are hi-lighted. How much more obvious can they make it?
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#23 Consumer Suggestion

This report is libelous.

AUTHOR: I Am The Law - (U.S.A.)

The account and availible balance are right next to each other on the website; at the top of the page. Pending check card and pending deposits held are hi-lighted. How much more obvious can they make it?
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#24 Consumer Suggestion

This report is libelous.

AUTHOR: I Am The Law - (U.S.A.)

The account and availible balance are right next to each other on the website; at the top of the page. Pending check card and pending deposits held are hi-lighted. How much more obvious can they make it?
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