US BANK The tornado turned out to be the easy part. Loss Draft has been a nightmare !! Springfield, Ohio

A tornado in March of 2011 knocked down all our trees, flooded the basement, and left us without power for a week. All in all, we were lucky to have suffered so little damage compared to some of our neighbors.

Nationwide insurance sent a rep out within a few days and cut a check. It was less than I would have liked, but at least they were there when we needed them. The rep was friendly, and took a few extra moments to understand our damages. As far as insurance companies go, I would recommend them.

The bulk of the claim included US BANK as a payee ,which is understandable considering the mortgage.

This is where the nightmare begins ! US BANK has requested an endless stream of forms. Forms about forms. Forms explaining their use and need for forms. Forms requesting more specific forms. I have a folder an inch and a half thick of all the required forms.

I thought that maybe a visit to the US BANK local branch would help to expedite things. Not so much. I was given a phone number, and told "good luck dealing with that department".

1 year later, more requests for forms, more "inspections", which they CHARGE ME FOR !!, and still trying to get them to pay out the insurance money that I payed for. The last "inspection" reported a 90% completion of work, and STILL waiting for pay-out.    

I'm 40. I have dealt with bad customer service and survived. I know large companies have a set of standards to meet, and that my individual needs won't trump their standard operating practices.

All that being said, I have NEVER been treated so poorly, and with so much disregard. Not by any company, ever.

The tornado was bad, US BANK has been so much worse than that.