- Report: #776379
Report - Rebuttal - Arbitrate
Complaint Review: US Bank Home Mortgage
US Bank Home MortgageInternet United States of America
US Bank Home Mortgage US Bank US BANK MAKES MISTAKES BUT BLAME GOES TO CUSTOMER COSTING THOUSANDS Internet, Internet
*Consumer Comment: MI does not come from the big, bad banks
*Consumer Comment: 30 day late cannot cause that
*Consumer Comment: ? ? ? ? ?
*Consumer Comment: 456 reports today
*Consumer Comment: Funny...
*Consumer Comment: How come "ERRORS"
*Consumer Comment: It doesn't work that way.
*Consumer Comment: That's a bank for you
*Author of original report: So quick to blame!
*Consumer Comment: Call me crazy....
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However, my mortgage was then paid over the phone on the 31st day -- one day too late. Since that time I have not been able to refinance and take advantage of the low rates due to a late mortgage.
I tried to dispute the issue but was not successful.
Now, I want to see if I can get rid of the mortgage insurance by paying my mortgage down to 78%. But I've received letters and emails saying that they will not discuss mortgage insurance with me until it has been 2 years since the late payment. Will not even discuss it with me! Against their rules!
In fact, US Bank says there is no department that will accept calls about Mortgage Insurance -- they will only write letters or emails and of course, all I get is letters saying they will not discuss it with me.
Apparently, I am not even allowed to pay it down and have it removed.
This was not an error that I had control and I am so frustrated with the blame and disregard by US Bank to myself and my family who have been very good customers.
This report was posted on Ripoff Report on 09/13/2011 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Bank-Home-Mortgage/internet/US-Bank-Home-Mortgage-US-Bank-US-BANK-MAKES-MISTAKES-BUT-BLAME-GOES-TO-CUSTOMER-COSTING-TH-776379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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