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  • Report: #583444

Complaint Review: U.S. Bank National Association, U.S. Bancorp

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  • Submitted: Sat, March 20, 2010
  • Updated: Fri, April 02, 2010

  • Reported By: Kathy — Murrieta California United States of America
U.S. Bank National Association, U.S. Bancorp
PO Box 6352, Fargo, North Dakota United States of America

U.S. Bank National Association, U.S. Bancorp US bank/AeroMexico Visa Card BOGUS visa card incentives Fargo, North Dakota

*Consumer Comment: Nope.. still AeroMexico.

*Consumer Suggestion: Branded credit card.

*Consumer Comment: Why advertise enticements and offers they don't honor..

*Consumer Comment: Wrong party

*Consumer Comment: Not surprised..

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Being new to SoCal and traveling frequently to Mexico and have had for the past 15+ years a relationship with Continental Airlines and their Visa provider, I was looking for non-stop flight to Baja, Mx. (which CO does not go to non-stop).  I found AeroMexico and went to their web site and found non stop flights and their prices where not bad.  While on the web site I saw that US Bank offered a VISA credit card that also enrolled you in the freq. flier program of AeroMexico and offered a bonus of 20,000 miles on your first purchase with US banks Visa card plus a yearly companion ticket (I assume to compensate for the $45 annual fee).  So, I applied and received the card and then called, because you cannot book the companion ticket online and after being hung up on once when I asked for someone that spoke English, I spoke with a agent that gave me a price double the online coach posted price and a $163.67 price for the FREE companion ticket.  When I asked why so much more then the internet price, I was told it was a premier seat which is actually a first class seat. 


I explained that the free companion offer information required a coach seat purchase and he put me on hold and came back and said, that is how they booked them, that there was not really a first class but that these tickets where the premier seats in the front of the plan and that's why they were more expernsive.  I said thank you and then called US bank customer service because things did not sound right, I spoke to the first lady and she said US bank has NOTHING to do with AreoMexico and I would have to speak with them, when she asked at the end of our conversation if there was anything else she could do for me to provide me with 'World class Service', I answered yes...Let me speak to a supervisor.  A supervisor came on the phone and again said that US bank had nothing to do with AeroMexico other then providing a Visa credit card, I told her I begged to differ with her but since I was enticed to apply for their Visa card with the offers of freq. flier miles and free companion tickets, that US Bank did have a relationship with AreoMexico and I felt they should have some ability to offer US Bank customers their customer service when we were using their advertised partner (AeroMexico) services. 


She said that US Bank and AeroMexico are NOT partners, they just have a contract to allow AeroMexico to offer US Bank customers enticements. I told her I felt US Bank was doing their customers a disservice by not backing up their US Bank customers.  She suggested I call back AeroMexico and when trying to books again, if the same rates were quoted to ask for an AreoMexico supervisor.  I did just that except this tiime the agent told me I was paying the premier rate but only getting a COACH seat and the price was a few dollars more then 30 minutes before!!  I asked to speak to a supervisor and was told there was not one, maybe in 2 hours.  This was 5pm PST on a Saturday or I could call back tomorrow, of course no information could be given and the gentleman who I beleived said his name as Carlos when I first called refused to give me his name when I asked after asking for a supervisor. I then called back US Bank to let them know I tried what they suggested and got another supervisor (the first one from 20 minutes ago was NOT available) and was told if I had any further concerns or complaints I could write to; Richard Davis, PO box 6352, Fargo, ND 58125-6352. 


I am appalled that a US Bank customer service did not have the ability nor the authorization to take a customer complaint.  I feel I was enticed to do business with a company that will NOT take any accountability or responsibility as to what their sponsed company provides to their customers.  Of cource it is a lesson hard learned because none of this was known until after the Visa was obtained and activated.  In todays crazy financial mess, I am concerned that if I cancel the card due to US Bank's lack of customer care and service it might reflect poorly on my credit, and truthfully, I am sure US Bank does not care. 


My second grip is with Aero Mexico but that is a mute point as it is based in a 3rd world county...I say NO more.


This report was posted on Ripoff Report on 03/20/2010 06:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Bank-National-Association-US-Bancorp/Fargo-North-Dakota-58125/US-Bank-National-Association-US-Bancorp-US-bankAeroMexico-Visa-Card-BOGUS-visa-card-583444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Nope.. still AeroMexico.

AUTHOR: I am the law - (USA)

Ok, Ronny G, calm down.

I'm saying that the travel bonus was a product offered AT U.S. Bank, not FROM U.S. Bank. There is a difference. Since the problem is travel based, USB can't help this person. They're not a travel agent. It's not like USB is flat out refusing to help them. The problem is not financial or credit based so, the travel issues are to be dealt with by AeroMexico.

Here's a similar example. Let's say that you buy a TV at Best Buy. Let's say that the TV company offers a $50 rebate if you send in your receipt. Well, if the TV company never sends the rebate to you, is that Best Buy's fault? Certainly not. So, filing a ROR on Best Buy would be wrong. Your beef should be with the TV company.  

The same logic exists here. Why is the author filing a ROR on U.S. Bank? It should be filed on AeroMexico. USB can't wave a magic wand and force an outside company to make travel arrangements. I realize that you hate all banks, but this situation seems pretty cut and dry to me.

 

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#2 Consumer Suggestion

Branded credit card.

AUTHOR: Robert - (USA)

This is a BRANDED CREDIT CARD, and as such the administrator (US Bank) provides the credit card and "bennies" per their contract with Aeromexico.  Essentially, the administrator provides the logistics of the card; statements, payments, etc.

The bennies which are applied or not, are at the discretion of the branding company; in this case Aeromexico.  The issue of "companion tickets" other bennies (air miles) provided by Aeromexico need to be addressed with aeromexico.

All branded credit cards operate this why with the lending instutution providing LOGISTICS for the card-not the terms of any "inticements" offered by the branding company.

If it is established that Aeromexico is NOT complying with the branding agreement with US bank or VISA, Aeromexico is at fault and is the source of the problem.

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#3 Consumer Comment

Why advertise enticements and offers they don't honor..

AUTHOR: Ronny g - (USA)

Yes, HONOR...a common word but not a common gesture to find these days. Now "I am the Law" agrees with USB in this case, not surprisingly. However, I have not seen any clear action from USB to agree or disagree with. I just see a lack of integrity by this farce of a bank.

Lets take a closer look at the issue however.

I am the law, Mr. spell check himself, states this problem is travel based and they are not responsible for any travel agreements.

Well what is USB responsible for then? Lets break down this report to the meat and potatoes of it, and see where USB actually stands...

Poster states: "While on the web site I saw that US Bank offered a VISA credit card that also enrolled you in the freq. flier program of AeroMexico and offered a bonus of 20,000 miles on your first purchase with US banks Visa card plus a yearly companion ticket."

I think even an ignoramus can see that this offer CLEARLY states it is from US bank. Can anyone state with integrity that this offer is not from US bank?

"I said thank you and then called US bank customer service because things did not sound right, I spoke to the first lady and she said US bank has NOTHING to do with AreoMexico"


So, this "first lady" states US Bank has "nothing" to do with AeroMexico. If this is true..who authorized the US BANK enticement and promotion to be placed on the AreoMexico website? I await a good answer for that simple question, although the answer is self evident.

"A supervisor came on the phone and again said that US bank had nothing to do with AeroMexico other then providing a Visa credit card. I told her I begged to differ with her but since I was enticed to apply for their Visa card with the offers of freq. flier miles and free companion tickets, that US Bank did have a relationship with AeroMexico"

This last statement is also self evident. But apparently "some" people need an explanation. Okay, simple. If US Bank is advertising on a website that a person who is offered a US Bank credit card will be enrolled in a frequent flier program and be given X amount of miles upon first use of said credit card, that the person who applies and receives the card should be given as stated in the advertisement the miles and FREE companion tickets.

"She said that US Bank and AeroMexico are NOT partners, they just have a contract to allow AeroMexico to offer US Bank customers enticements"


Well isn't that just plum ducky. I'll tell you what. I have a contract with Ferrari that if you apply for my credit card and receive it, I will give you free gas in the Ferrari for a year. However, after you buy the Ferrari, I will not give you the gas. But that is okay, just call Ferrari and complain since I am not actually a "partner" with them. What a bunch of malarkey. Anyone care to explain that one?


"I am appalled that a US Bank customer service did not have the ability nor the authorization to take a customer complaint."


Oh, I disagree. They absolutely have the ability and the authorization to take complaints. They simply CHOOSE not to. Because that might mean they would have to hold some accountability, and that is not going to happen without a fight, so put the gloves on, I know I would.

"I feel I was enticed to do business with a company that will NOT take any accountability or responsibility as to what their sponsored company provides to their customers. "


You do not have to "feel" you were enticed...you were enticed by this company that will not take any accountability or responsibility. However, the law is on your side. As I stated in my previous post, false advertising is illegal and you have recourse. The FTC should be contacted if they continue this charade.

"Of course it is a lesson hard learned because none of this was known until after the Visa was obtained and activated."


This is a defeatist attitude. Who needs to learn a lesson is this unaccountable irresponsible US bank. As an advocate of responsibility I urge you to hold this bank accountable.

I agree you now have learned the hard way this bank is a sham..but it is not over unless you allow it to be.














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#4 Consumer Comment

Wrong party

AUTHOR: I am the law - (USA)

I have to agree with USB here.

The problem you're having is travel based, not financial or credit based. USB is merely offering the card at their locations. They're not responsible for your travel arrangements with it.

By the way, the word is "moot" not "mute".

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#5 Consumer Comment

Not surprised..

AUTHOR: Ronny g - (USA)

There are lots of complaints about US Bank, they do not really seem to have any level of customer service..only schemes and ripoffs, and those are generally "World Class".

They have no grounds to blame AeroMexico and wash their hands of their agreement to you. They need to make good one way or the other. It is not AeroMexico that promised you anything if you sign up for a US Bank Visa..it was US Bank that promised you something for signing up with US BANK Visa.

It would be like if Ford advertised that you buy a car you get a free trip to the Bahamas...so you buy the car and receive no trip. You call Ford to complain and they tell you to call the Bahamas, they have nothing to do with it.

Of course the above example never happened, but if it did..it would be no less of a ripoff and lack of customer service and accountability then US bank is doing to you.

Just keep complaining until they make good. You are correct that they will not care about your credit rating suffering if you cancel, but there must be some law or laws out there that will force them to honor the promotion as described on the website. False advertising comes to mind, which is against the law. If I were in your shoes I would start with a call or letter to the FTC if the bank continues to refuse accountability.

Best of luck.
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