• Report: #803726

Complaint Review: US Bank ReliaCard

  • Submitted: Thu, December 01, 2011
  • Updated: Thu, December 01, 2011

  • Reported By: rocky7723 — Portland Oregon United States of America
US Bank ReliaCard
Internet United States of America

US Bank ReliaCard Refused to cancel a fraudulent transaction issued on my card Internet, Internet

*Consumer Comment: They didn't explain it very well.

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11 hours after my unemployment was loaded on my card in Oregon, where I live and were I am physically , it was unloaded, used for a gas purchase in the state of Conneticut. My local US Bank branch said it was a ReliaCard issue and US Bank ReliaCard said it was my issue or "problem", that in 4 to 5 days I could disput the transaction if I cared to, otherwise Tough Luck! They also had the audacity to ask me if I was sure I did not purchase the gas, this was after I spent $16 at the college bookstore in Hillsboro Oregon then 2 hours later bought Gas in Uncasville Connecticut and returned home, 6,000 miles in less than 4 hours, would'nt NASA be proud of me, and with all that trafic in between.

This report was posted on Ripoff Report on 12/01/2011 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Bank-ReliaCard/internet/US-Bank-ReliaCard-Refused-to-cancel-a-fraudulent-transaction-issued-on-my-card-Internet-803726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

They didn't explain it very well.

AUTHOR: Flynrider - (USA)

"US Bank ReliaCard said it was my issue or "problem", that in 4 to 5 days I could disput the transaction if I cared to, otherwise Tough Luck! "

   That is how debit cards work.   The gas purchase you saw is probably a "hold", which is issued at the time the card is used.  The transaction is not official until the merchant submits the actual transaction information to the bank.  This routinely takes 3 to 5 days.  You cannot dispute a "hold", so you have to wait for the transaction to clear.

   In the meantime, you should have had your old card cancelled and ordered a new card.  If someone really has your card info, they could use it again.   
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