- Report: #410673
Report - Rebuttal - Arbitrate
Complaint Review: US Bank (US Bancorp)
US Bank (US Bancorp)http://www.usbank.com Nationwide U.S.A.
US Bancorp - US Bank Holding of Deposits, Overdraft, Customer Abuse Minneapolis Minnesota Nationwide
*Consumer Comment: My own class action lawsuit!
*Consumer Comment: "WE'RE EXPOSING ALL THE BANKERS"...
*Consumer Comment: What I am upset about...
*Consumer Comment: WOW, talk abount kicking a DEAD horse..
*REBUTTAL Owner of company: A new fee
*Consumer Comment: Of course.
*Author of original report: Impotent
*Consumer Comment: WHAT? ? ? ? ?
*Consumer Comment: Well oopsie
*Consumer Comment: Too Easy For Who?
*Author of original report: I am the law
*Consumer Comment: Too easy
*Author of original report: To I am the law
*Author of original report: To I am the law
*Consumer Comment: Persistent.
*Consumer Comment: A hold on non-cash deposits. Old news.
*General Comment: to i am the law
*Author of original report: I am the law.. You are retarded.
*Consumer Comment: You think the bank is doing something wrong?
*Consumer Comment: ***BREAKING NEWS*** It was reported that Blankenstein was spotted at a website similar to Facebook. Anyone can 'Google' this- ORIGINAL DISSENT WHO CONTROLS THE U.S. ECONOMY?, and go to that site.....
*Author of original report: Wow you guys really jump the gun on stuff
*Consumer Comment: It's all your fault
*Consumer Comment: Not required
*Author of original report: Followup
*Consumer Comment: I talked to my bank manager today
*Consumer Comment: response
*Consumer Comment: Wrong again. On this side of the fence today?
*Consumer Comment: John...
*Consumer Suggestion: Order of Debits: Take two.
*Consumer Suggestion: Ain't that the truth.
*Consumer Comment: Matt, please exit THE LAND OF OZ at this time...
*Consumer Comment: You're not that special.
*Consumer Suggestion: Short is not short.
*Consumer Suggestion: Order of debits is irrelevant.
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I was required to work with the Bank Manager at the branch I opened my account with, who was just as horrible of a person, he became belligerent and threatening on the phone when I called to address issues regarding my account, and nobody else was able to help me, even after that branch manager hung up on me on several occasions, and I ended up calling their corporate office to complain.
All in all, I was charged approximately 625 dollars in false overdraft charges, and was only refunded about 300 of it, as they were continuing to charge me overdraft charges and late fees while they were "processing the return."
I was a valued customer for 2 years. I reported them to the BBB, and they refused to acknowledge any wrongdoing, and outright lied saying that I had a history of overdrafts, when I had NEVER overdrafted. Their phone centers exist solely to tell customers to beat it, and in order to talk to anybody, you have to talk to a manager and leave a message, who will NOT return your phone call.
The only way to get any sort of communication with this company is to call US Bancorp directly, and speak to the Communications Manager, who was actually reasonably pleasant, but seems only interested in defending the company from legal action, and does not act in the interest of resolving the issues.
US Bank sort debits from highest to lowest in order to maximize their overdraft charges, and NOT because they "Believe your Rent is more important than your McDonalds" as the customer service agent attempted to argue. Research online has convinced me that US Bank holds deposits in order to collect the interest on them in the time between transactions, and I have no respect for this companies business practices.
This report was posted on Ripoff Report on 01/11/2009 04:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Bank-US-Bancorp/nationwide/US-Bancorp-US-Bank-Holding-of-Deposits-Overdraft-Customer-Abuse-Minneapolis-Minnesota-410673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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