• Report: #1140799

Complaint Review: US Cellular

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  • Submitted: Tue, April 22, 2014
  • Updated: Tue, April 22, 2014

  • Reported By: Michele — Mason City Iowa
US Cellular
Mason City, Iowa USA

US Cellular Rip off! Mason City Iowa

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US Cellular is a rip off!  We were loyal customers for the last six years with several lines/phones.  In August my husband purchased a Motorola Electrify M at the urging of the sales rep who said he had one and it was a great phone.  The phone was nothing but a lemon - would shut off several times a day, wouldn't make calls, couldn't hear who you were calling, couldn't hear him, etc.  At the rep's urging we also purchased insurance as my husband has a very rigorous job.  Yesterday (4/21) he dropped the phone and the screen cracked to the point that it wasn't able to be used.  I took it into the store and they informed me that they no longer carried that phone (it had been discontinued shortly after we purchased it but they didn't tell us that at the time) so I would have to file a claim with the insurance company and pay $175 out of OUR pocket for a refurbished phone to be sent to us.  My husband and I argued with them all afternoon.  The best they'd do was sell us a refurbished phone of a different brand because my husband wasn't 'eligible for an upgrade'.  It was going to be a couple of days before they could get it to us and the store said they no longer have loaner phones that he could use.  He ended up causing $2000 in damage to his employer's semi because they had no way to get a hold of him yesterday afternoon to warn him about a frost hole that had formed on part of their property/driveway.  I used to work in customer service and if I had ever treated a customer the way we were treated yesterday I would have been fired on the spot.  US Cellular doesn't care how they treat their customers as long as they get the money.  We now have phones through a different carrier.  The rep at our new carrier said he has been seeing a LOT of disgruntled US Cellular customers coming in.


This report was posted on Ripoff Report on 04/22/2014 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Cellular/Mason-City-Iowa/US-Cellular-Rip-off-Mason-City-Iowa-1140799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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