US Dept Help Center Dean Sundria Ripped me off regarding money given to them and the people they said they sent it to is saying they never received it. Grand Rapids, Michigan

In December 2009 in desperation I picked up and add with US Dept Help Center phone number.  I called and spoke to a Terry something, I am not able to remember his last name.  In less than 3 days I had inititialed and faxed copies of by bills to them.  I received a script to read to the creditors which state that US Dept Help Center was taking over.  Each time a creditor called me I would read them the script but some wanted a case number.  I even had creditors tell me they US Dept Help Center was not legit.  Well all in the mean time I was served with summons regarding some of the depts, I would fax the information every time and they would tell they would take care of it.  They were going to hand over to their negotiater. 

 In June of 2011 I was served agin with more papers and I immediatley called and I would always speak to some one by the name of Mandie Verberg or a Lindsey Sundria and they would always tell me that every thing would be okay.  All during the mean time two (2) creditors put a lean on my house.  When I called the help center and spoke to Mandie she stated that they don't guarantee that creditors would accept their plan of payment.  

 Most current in March I wrote to the BBB lf Michigan and explained to them that a creditor was stating they had not received any money and I owed $18.000.00 with interest and other penalties.  The help center they had made payments to Northland Group, which is a colletion agency.  I called Northland group and they told me they could not tell me anything other than my file had been sent back, back to where I asked.  The lady explined she could not say any more.  I still have this same credit co.  callling me and wanting their money.  $7, 440.00 is what the help center took to supposledy to pay of the creditor.  BBB closed stating that the company had provided information needed.  I read their comments and NO they did not.  Shame on the BBB.