US Direct Express Comercia Bank illegally holding my funds, Internet
*Consumer Suggestion: Suggested place to fo instead of us direct express
*Consumer Suggestion: SOLUTION
I have had an account with US Direct Express aka Comerica Bank since October of 2010. Everything was fine until about October of 2011. I check online almost every day to see my balance. When I signed in I noticed two charges that I had definitely not made.
One for $8 plus was to a sporting equipment business in Michigan. The other seemed to be a $20 charge to a convenience store or something similar in North Carolina. I do not live in either state and knew I had not made the charges. The $20 charge was listed as "pending" in my account. The $8+ charge was not listed as pending.
When I called customer service my account was immediately deactivated although I still had several hundred dollars in there. The customer service rep was not very helpful and said that the pending charge was almost expired. The other charge had already gone through. So, I was forced to get a new card which I had to pay for and have shipped by overnight for $13.95 which I can't afford. The "pending" charge did finally expire and get added back to the account but the $8+ charge was not investigated or added back to my account.
Now I am in the same position again. Checked my account and found a $37 "pending" charge on my account that I had not made. I have not called US Direct Express yet because I do not want to have my account closed and have to buy another new card. The charge has been sitting there pending for several days now. I spent all of the money left in the account so it wouldn't be illegally held.
I can not believe that this is the supported and recommended card for Social Security payments. I do not want to open a bank account. Can someone recommend a good place to change my account to for my SSI payments?
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