- Report: #883912
Report - Rebuttal - Arbitrate
Complaint Review: US Direct Express
US Direct ExpressP.O. Box 81309 Austin, Texas United States of America
US Direct Express Comerica Bank DO NOT USE THIS SERVICE Austin, Texas
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Needless to say, the customer service rep was a dumb as a doorknob and she finally transferred me to the dispute department. The lady told me that I would have to have the bank where I got the money from call them, then that they would have to write a letter on bank letterhead expelling that they were not going to collect on the pending transaction and that it would take up to 45 days for the money to be returned. I'm not sure why I have to do all the work when I"m the one filing the dispute? Finally she explained to me that if the pending transaction was not collected on in 15 days, that it would be reversed. I have never heard of such a thing. Any other account I have had if you call and file a dispute, the card issuer would handle everything. So before me next SSI check went anywhere, I went to my local bank, opened an checking account, called the Social Security Administration and had an immediate stop put on any future depots being transferred to US Direct Express and had them wire the deposits into my new checking account.
People who are disabled and have limited income do not need the added aggregation of this type of service. What added insult to injury was the CSR told me the overdraft would come out of next months SSI check until the matter was settled. I didn't authorize the transaction twice, why should i be held liable. My advise to anyone who is using Direct Express is NOT TO DO BUSINESS WITH THESE PEOPLE. Open a free checking account elsewhere and deal with professions who know how to handle disputes and will treat you with respect.
This report was posted on Ripoff Report on 05/16/2012 09:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Direct-Express/Austin-Texas-78708/US-Direct-Express-Comerica-Bank-DO-NOT-USE-THIS-SERVICE-Austin-Texas-883912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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