- Report: #929848
Report - Rebuttal - Arbitrate
Complaint Review: US Direct Express
US Direct ExpressAustin, Texas United States of America
US Direct Express Direct Expressed ripped me off! Austin, Texas
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Two days later (the 16th), my new card arrived as promised. But when I openned the envelope, I discovered it was my original replacement card, and it had already been cancelled back on the 14th ! The card that was supossed to have been delivered (#6603), was not there. The next day (8/14), I call Direct Express again to inform them, that the card promised to me did not arrive but instead, my first original replacement card did, and it had already been cancelled by Direct Express on the 14th!
I asked for a supervisor, and upon reaching one, I was informed that the card I just recieved (#2195), would be replaced again, with a card ending in a 6771 number, would be expedited too me within 2 days, and card number 6603 would be cancelled and NOT SENT. That the latest card would arrive no later then monday the 20th. Today is monday the 20th and I recieved my card. It is number 6603...the one I was assured would not be mailed. I feel I am being totally ripped off. I have an eviction notice, my lights have been shut off, and I cannot buy groceries, because Direct Express is screwing me over by continually sending the wrong cards. I have conjestive heart failure and am on disability, and have not been able to access acess my own money sine the 3rd of this month!
This report was posted on Ripoff Report on 08/20/2012 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Direct-Express/Austin-Texas-78708/US-Direct-Express-Direct-Expressed-ripped-me-off-Austin-Texas-929848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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