- Report: #952368
Report - Rebuttal - Arbitrate
Complaint Review: US Direct Express
US Direct ExpressInternet United States of America
US Direct Express POOR SERVICE Internet
I was just subjected to a second suspension/fraud alert in just a few days.I live in Central America and am charged an exhorbitant exchange rate of $7.50 each use. As a Soc Security recipient this is a tremendous issue . But 2 suspensions within a few days an a LOOOONG wait to get through to them is ridiculous. Add that to the fact thast both times when I called the number for intl use the message advises that that number is only for intl use which is what I am trying to access. So use of the toll free number is not toll free outside the US. So you start out aggravated for their computer glitch that suspended you twice and was clarified by Sylvia that she would note intl on my acct and it should not glitch again. I am now on hold , passing 11 mins of elevator music and an irritating message in English and Spanish.
I cannot wait to have my local bank here to advise as to direct deposit and get rid of this inefficient company. Think twice before thinking this is a good idea. First fraud suspension I was in a restaurant without enough cash to pay. As I explained to the first agent Luis, who was the rudest customer service agent who demanded we mail him 2 forms of ID before he could remove the suspension. Tahtresulted in a 2 hour wait for a manager , who never called back , possibly because Luis did not advise him that we were in Central America or morelikelyhenever tired to respond . This is 3 fraud alerts /suspensions between me and my husband within 40 days. Add the 20 +++ minutes to get through the longwait and OMG this is beyond a diservice to seniors.
This report was posted on Ripoff Report on 10/08/2012 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Direct-Express/internet/US-Direct-Express-POOR-SERVICE-Internet-952368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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